Customer Interaction - Ciente

Browsing: Customer Interaction

Glia Launches Unified Interactions Index Online Calculator

By PRNEWSWIREOctober 3, 20240

Glia delivers a simple, guided digital process for banks and credit unions to benchmark and evaluate impact of service interactions…

Strategy & Management

Cresta Receives 2023 Future of Work Agent Experience Award

By PRNEWSWIREJanuary 8, 20240

Cresta’s Integrated Suite of Intelligent Products Recognized for Improving Customer Service PALO ALTO, Calif., Jan. 8, 2024 /PRNewswire/ — Cresta announced today that TMC,…

Op-ed

Why Marketers Should Focus on Customer Journey Orchestration

By Ciente Editorial TeamNovember 9, 20230

Customer journey orchestration is about building genuine connections with prospects and customers. Why is a customer-centric approach crucial in today’s omnichannel environment?