Author: PRNEWSWIRE

Built in Singapore’s public healthcare system, Rezonate enters the US with a platform designed to turn conversations into outcomes NEW YORK, July 14, 2026 /PRNewswire/ — KeyReply, the engagement intelligence company built in one of healthcare’s most demanding environments, is now Rezonate. The new name marks the company’s expansion into North America, beginning with US healthcare. At the core of Rezonate is kira™, an omnichannel AI assistant and orchestration platform that helps organizations manage engagement across voice, chat, SMS, RCS, WhatsApp, email, web, mobile apps, and other channels. Rather than treating every interaction as an isolated transaction, Rezonate helps organizations understand context, engage…

MOUNTAIN VIEW, Calif., July 14, 2026 /PRNewswire/ — Level AI, the full stack, AI-native customer intelligence platform for enterprise contact centers, proudly announces its placement on the latest CMP Prism, for Real-Time Agent Assist. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology. This latest refresh highlights Level AI as a Leading provider, empowering CX and customer contact leaders to optimize their agent enablement strategies and customer engagement outcomes. The CMP Prism for Real-Time Agent…

CAMPBELL, Calif., July 14, 2026 /PRNewswire/ — WEKA, the AI data and memory infrastructure company, today announced the appointment of Shanta Kohli as Chief Marketing Officer (CMO). A veteran marketer, she brings more than 25 years of B2B enterprise industry experience spanning data infrastructure, cybersecurity, and cloud technologies to WEKA. Reporting to company co-founder and CEO Liran Zvibel, Kohli will be responsible for WEKA’s global marketing function, fueling its brand and demand-generation engine, and driving its growth trajectory. Shanta Kohli joins WEKA as Chief Marketing Officer “The convergence of inference economics, agentic workloads, and infrastructure modernization creates a set of challenges few companies…

RainFocus integrates with Adobe to connect high-velocity event workflows across Adobe Workfront, Adobe Experience Manager, and RainFocus to orchestrate a seamless content lifecycle LINDON, Utah, July 14, 2026 /PRNewswire/ — RainFocus™, the enterprise event marketing platform recently named a Leader in the 2026 Gartner® Magic Quadrant™ for Event Marketing and Management Platforms, today announced two new content supply chain integrations: Adobe Experience Manager Sites Connector and Adobe Experience Manager Content Advisor. Combined with the RainFocus and Adobe Workfront Fusion integration, the new integrations holistically power the event content supply chain. Designed for event marketing, creative, and web development teams, the new integrations eliminate event content delays throughout the project…

Apex offers a technology, intelligence, and strategic support model to drive stronger revenue with less operational burden as the ecosystem for media companies shifts dramatically NEW YORK, July 14, 2026 /PRNewswire/ — Raptive today announced Apex by Raptive, a new platform-plus-partnership model for leading media companies navigating a rapidly changing media landscape. For many large publishers, the in-house ad stack has become both a growth engine and an operational burden. As AI reshapes content discovery, advertisers concentrate spend around trusted supply, and identity shifts make optimization more complex, Apex offers an alternative: a flexible model that combines Raptive’s monetization infrastructure, network-scale intelligence, and…

Aptiv taps Kyndryl to power modernization initiatives and expand worldwide access to Wind River technologies NEW YORK and SCHAFFHAUSEN, Switzerland, July 14, 2026 /PRNewswire/ — Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, and Aptiv, a global industrial technology leader, today announced a strategic collaboration to accelerate customer innovation in mission-critical environments across global markets. Aptiv selected Kyndryl to provide advisory, implementation and managed service support to modernize their customer experience and product engineering. Kyndryl will deploy Aptiv’s Wind River software as part of its solutions portfolio. This partnership brings together advanced Wind River’s technologies – including Wind River Cloud Platform’s powerful private/sovereign…

With Rulebase’s AI for customer ops, Rho went from reviewing 3–5% of customer interactions to 100%, catching 4x more issues and cutting escalations by 3x. NEW YORK, July 14, 2026 /PRNewswire/ — Rulebase, the AI for customer operations and revenue at fintechs and financial services, today announced a multi-year renewal agreement with Rho, the all-in-one business banking platform for startups and growing companies. The renewal follows Rho embedding Rulebase across its customer operations, from interaction review to automated workflows. “Customer experience is a top priority at Rho, and quality assurance is something we implemented from day one,” said Stas Johnson-Chyzhykov, COO at…

Manufacturers are moving from MES deployment to enterprise-wide performance, but most are struggling to scale MILWAUKEE, July 14, 2026 /PRNewswire/ — Rockwell Automation, Inc. (NYSE: ROK), the world’s largest company dedicated to industrial automation and digital transformation, today released “Scaling MES Across the Enterprise,” an industry insights report based on input from 1,560 manufacturing and industrial operations decision makers across 17 countries. The research finds that despite widespread manufacturing execution system (MES) adoption, scaling it across the enterprise has become the defining challenge for manufacturers seeking to drive performance, integration and long-term value. Most manufacturers have MES running in at least one facility. However, far…

The new partner program offers partners flexible ways to go to market, extensive enablement, and marketing support, helping partners win with the premier GRC Intelligence Platform. SAN FRANCISCO, July 14, 2026 /PRNewswire/ — Optro (formerly AuditBoard), the leading AI-powered GRC Intelligence Platform empowering enterprises to transform risk into opportunity, today announced the formal launch of Optro Partner Connect. The new partner program offers partners flexible ways to go to market, a comprehensive suite of enablement, certification, technical, and co-marketing support, and a clear, predictable path to expand into new markets, deepen their service offerings, and drive lasting customer outcomes. Optro Partner Connect replaces…

Cision’s new AI Visibility Dashboard integrates signals from leading AI platforms – including ChatGPT, Gemini, and Claude – into a unified media intelligence ecosystem. CHICAGO, July 14, 2026 /PRNewswire/ — Cision, a global leader in consumer and media intelligence, today announced the launch of AI Visibility Dashboard in its award-winning CisionOne platform, adding LLM monitoring to its comprehensive media intelligence offerings. Powered by data from Trajaan, the industry leader in search intelligence, the new feature enables public relations and communications teams to monitor, analyze, and benchmark how their brands appear across the world’s leading AI platforms. The new dashboard brings AI visibility data…