Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI
BENGALURU, India and SANTA BARBARA, Calif., May 21, 2025 /PRNewswire/ — Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next generation digital services and consulting, today announced its strategic collaboration with LogicMonitor, a leading SaaS-based hybrid observability platform powered by artificial intelligence (AI). By combining Infosys AIOps Insights, part of Infosys Cobalt cloud offering, with LogicMonitor’s Edwin AI, the collaboration seeks to enhance the observability of IT operations, improving performance, reliability and customer experience across complex systems.
Together, these offerings of Infosys and LogicMonitor aim to reduce problem diagnosis and resolution time by up to 30%, minimize redundant alerts by up to 70%, and provide comprehensive visibility across IT environments. They also deliver persona-based insights, improving forecasting and empowering proactive IT resolutions and business decisions.
Michael Tarbet, Global Vice President, MSP & Channel, LogicMonitor, said, “As enterprises navigate increasingly complex IT environments that span on-premises, multi-cloud, and critical devices, the need for a unified, hybrid observability platform powered by AI has never been greater. Through our collaboration with Infosys, we aim to address these challenges and deliver transformative observability solutions to global enterprises. By integrating LogicMonitor’s Edwin AI with Infosys’ AIOps Insights, we are helping enterprises achieve operational excellence, reduce costs, and ensure IT resilience.”
Patrick Atkins, Director – IT Operations, Sally Beauty Holdings, Inc, said, “We are pleased with the progress we are making with the LogicMonitor platform. By increasing proactive issue detection capabilities and noise reduction by 40%, we have minimized downtime and improved overall operational efficiency, directly impacting business continuity and performance. Infosys’ commitment to driving these improvements is instrumental in strengthening our IT ecosystem, and we look forward to further advancements that support our journey toward operational excellence and sustained stability.”
Anant Adya, EVP and Service Offering Head, Infosys, said, “We are proud to collaborate with LogicMonitor to redefine the observability landscape. With our expertise in AI-driven insights and proven methodologies leveraging Infosys Cobalt, this alliance helps our customers make informed business decisions while unlocking innovation across the ecosystem. Together, we are equipping enterprises with the tools they need to stay ahead in an increasingly complex IT environment.”
About LogicMonitor
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. A Visionary on the 2024 Gartner Magic Quadrant for Observability, LogicMonitor provides IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
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