FORT LAUDERDALE, Fla., July 21, 2025 /PRNewswire/ — CloudHesive, a leading provider of managed cloud services and an AWS Premier Partner, has been recognized at the CX Today Awards [https://www.cxtoday.com/cxawards/] for its outstanding strategic partnership with Amazon Web Services (AWS) [https://aws.amazon.com]. The award for “Best Customer Experience Partnership”, presented by CX Today, celebrates collaborations that drive innovation and significantly enhance the customer experience.
The recognition highlights how the synergy between CloudHesive and AWS has enabled the delivery of high-impact solutions to organizations across multiple industries in globally, supporting their digital transformation with a focus on efficiency, scalability, and end-user experience.
At the center of this achievement is ConnectPath CX [https://connectpath.cx/], CloudHesive’s Contact Center as a Service (CCaaS) platform, powered by Amazon Connect, ConnectPath CX enables organizations to deliver modern, AI-powered, omnichannel customer experiences that are secure, scalable, and well-integrated with business operations. The solution empowers clients to improve response times, reduce costs, and elevate customer satisfaction — all while streamlining operations across regions.
“This award is a testament to the collaborative work and shared vision we have with AWS. It motivates us to continue developing solutions that create real value for our customers and in turn their customers,” said Jim Walker, CEO of CloudHesive.
CloudHesive has solidified its presence as a key player in cloud migration, security, and optimization, and continues to expand its service portfolio with a strong focus on innovation through artificial intelligence, and its flagship platform ConnectPath CX. ConnectPath CX is the standard platform for any Amazon Connect [https://aws.amazon.com/connect/] deployment.
The CX Awards recognition reaffirms CloudHesive’s commitment to operational excellence and continuous improvement of the customer experience through strong partnerships, cutting-edge technology, and a people-first approach.
About CloudHesive
Founded in 2014, CloudHesive is an AWS Premier Partner and Managed Service Provider specializing in cloud consulting, professional services, and managed solutions. We help clients adapt and transform their organizations by leveraging the power of Amazon Web Services (AWS) through expert consulting, our ConnectPath [https://connectpath.cx/] CX CCaaS platform, and next-generation managed services.
CloudHesive is recognized for its excellence in operations, security, reliability, generative AI, and advanced technologies such as orchestration and omnichannel customer experiences. Headquartered in Fort Lauderdale, Florida, with offices in Denver, Colorado; Santiago, Chile; Bogotá, Colombia; and Buenos Aires, Argentina, CloudHesive serves a global client base across a wide range of industries.
SOURCE CloudHesive