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      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

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      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      My Marketing Pro Launches the First AI-Driven Platform to Unify Brand-Building and Direct Marketing

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      September 10, 2025

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      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Rainbird Technologies Appoints Coenraad van der Poel as Chief Revenue Officer to Accelerate Global Growth

      September 3, 2025

      AI is the Future of Web Browsing. What’s this Buzz Around Perplexity’s Comet?

      July 16, 2025

      Grip Partners with Bria to Empower Brands with Scalable, Responsibly Sourced AI Visuals at Scale

      June 25, 2025

      ActiveCampaign Taps Chai Atreya as Chief Product Officer to Advance Industry-Leading Autonomous Marketing Automation

      June 10, 2025
    • Data & Analytics
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      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025
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      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Viafoura + Futuri Unveil First-Ever Predictive Audience Intelligence Solution for Digital Publishers

      September 15, 2025

      Russell Westbrook’s RW Digital Partners with Comscore to Redefine Multicultural Advertising in the Privacy-First Era

      September 9, 2025

      Siteimprove and Optimizely Launch AI Agent-to-Agent Integration to Transform Content Compliance and Content Performance in the Agentic Era

      September 9, 2025

      Birdeye Launches Search AI to Put Multi-Location Brands at the Top of AI Answers

      September 3, 2025
    • Strategy & Management
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      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      V2 Cloud Unveils Enhanced Partner Program at the MSP Summit

      September 15, 2025

      GOcxm Acquires MobileXCo to Enhance Commerce Marketing and Retail Execution Capabilities

      September 15, 2025

      Storj Introduces Production Cloud to Help Remote Creative Teams Scale and Collaborate Globally

      September 10, 2025

      Octane and Plume Partner to Secure Real World Asset Tokenization

      September 10, 2025
    • CX
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      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences

      August 25, 2025

      Oracle to Offer Google’s Gemini Models to Customers, Accelerating Enterprises’ Agentic AI Journeys

      August 14, 2025

      Atento names Paul Ignasinski as Chief Digital Transformation Officer to lead global CX digital transformation agenda

      August 5, 2025

      Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit

      July 28, 2025
    • Ecommerce & Sales
      1. Ecommerce
      2. Partnership
      3. Collaboration
      4. E-commerce
      5. Launch
      6. Transformation
      7. Acquisition
      8. Commerce
      9. Growth
      10. Supply Chain
      11. View All

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

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      September 18, 2025

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      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

      September 18, 2025

      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

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      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

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      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

      September 18, 2025

      Palo Alto Networks Unveils AI-Generated Ad Campaign, Showcasing Secure Innovation in Action

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      PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents

      September 16, 2025

      Americans to Carry $55 Billion in Post Holiday Debt as 45% Lean on Buy Now Pay Later

      September 18, 2025

      Driving AI Innovation: Gray’s Data Center Leadership in the National Spotlight

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      WebSell Launches Full Integration with Microsoft Dynamics 365 Business Central and Joins Microsoft AppSource

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      Chargeflow Launches Industry’s First Fully Automated Chargeback Solution in the WooCommerce Marketplace

      June 12, 2025

      Social Commerce Platform LoudCrowd launches ShopWith, enabling brands to have an “AI Creator Concierge” selling on-site

      June 10, 2025

      AI Commerce Demands Action: Parcel Perform’s AI Decision Intelligence Redefines E-commerce Delivery Experience

      May 22, 2025
    Ciente | MarTechCiente | MarTech
    Home»CX»Teleperformance wins 2025 BIG Innovation Award for its GenAI-powered advanced interaction analytics platform that delivers actionable CX insights in near real-time
    CX

    Teleperformance wins 2025 BIG Innovation Award for its GenAI-powered advanced interaction analytics platform that delivers actionable CX insights in near real-time

    By PRNEWSWIREFebruary 4, 2025No Comments3 Mins Read
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    Solution is instrumental in improving first-contact resolution, compliance, customer satisfaction, and sales conversions

    NEW YORK, Feb. 4, 2025 /PRNewswire/ — Global digital services leader Teleperformance (TP) announced today it was honored with a 2025 BIG Innovation Award for product innovation by Business Intelligence Group for TP’s interaction analytics platform that leverages generative artificial intelligence (GenAI) and natural language processing (NLP) to help organizations boost the performance of their customer experience programs.

    The interactions analytics platform is designed on pre-trained frontier AI models and extracts actionable insights from customer interactions across multiple channels including voice, chat, messaging, email, web, and social media. These insights enable TP Experts working on client programs to optimize customer engagement, improve operational efficiency, and achieve data-driven decision-making with high accuracy. Client programs using the platform have experienced improved first-contact resolution, stronger compliance, increased customer satisfaction, and increased sales conversions.

    The award-winning GenAI and NLP platform is part of TP Microservices, which integrate advanced AI capabilities into an organization’s existing ecosystem without the need for overhauls or replacements. TP Microservices are an extensive suite of plug-in cloud-based services that embody TP’s vision for the future of AI-enabled Customer Experience Management (CEM) – empowering organizations to move faster and scale without boundaries.

    The BIG Innovation Awards celebrate organizations and individuals pushing boundaries and advancing their industries. Winners are evaluated by a panel of seasoned business leaders and executives who consider creativity, measurable results, and overall impact in their selections. For more information about the BIG Innovation Awards, visit their website.

    ABOUT TELEPERFORMANCE GROUP
    Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.

    Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

    For more information: www.teleperformance.com.

    SOURCE Teleperformance

    Ai customer experience data analytics technology
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