Solution is instrumental in improving first-contact resolution, compliance, customer satisfaction, and sales conversions NEW YORK, Feb. 4, 2025 /PRNewswire/ — Global digital services leader Teleperformance (TP) announced today it was honored with a 2025 BIG Innovation Award for product innovation by Business Intelligence Group for TP’s interaction analytics platform that leverages generative artificial intelligence (GenAI) and natural language processing (NLP) to help organizations boost the performance of their customer experience programs. The interactions analytics platform is designed on pre-trained frontier AI models and extracts actionable insights from customer interactions across multiple channels including voice, chat, messaging, email, web, and social media. These insights enable TP Experts…
Author: PRNEWSWIRE
PLEASANTON, Calif., Feb. 4, 2025 /PRNewswire/ — Workday, Inc. (NASDAQ: WDAY), a leading provider of solutions to help organizations manage their people and money, plans to announce its fiscal 2025 fourth quarter and full year financial results after market close on Tuesday, February 25, 2025. The company will host a conference call at 1:30 p.m. Pacific Time / 4:30 p.m. Eastern Time to review its financial results and business outlook. A live webcast of the event will be available on the Workday Investor Relations site. The replay of the webcast will be available for a minimum of 90 days after the conference call. About Workday Workday is a leading enterprise platform that helps organizations manage their…
SANTA CLARA, Calif., Feb. 4, 2025 /PRNewswire/ — Palo Alto Networks (NASDAQ: PANW), the global cybersecurity leader, announced today that it will release the financial results for its fiscal second quarter 2025, ended January 31, 2025, after U.S. markets close on Thursday, February 13, 2025. Palo Alto Networks will host a video webcast that day at 1:30 p.m. Pacific time (4:30 p.m. Eastern time) to discuss the results. A live video webcast will be accessible from the “Investors” section of the Palo Alto Networks website at investors.paloaltonetworks.com. A replay of the event will be available three hours after the conclusion of the webcast and archived for one year.…
Haney to Lead Doceo’s Marketing, Brand Strategy, and Customer Engagement YORK, Pa., Jan. 31, 2025 /PRNewswire/ — Doceo has appointed Jim Haney as Chief Marketing Officer, reinforcing its commitment to expanding market reach, strengthening brand visibility, and delivering exceptional customer experiences. A seasoned marketing executive with expertise in business strategy and technology, Haney will lead Doceo’s marketing strategy, digital transformation, and customer engagement efforts. He will also oversee Doceo’s Marketing as a Service division, helping clients build stronger brands, enhance digital marketing, and drive new business. A Leader Who Connects Marketing, Technology, and Business Growth With over two decades of experience, Haney has built and led…
GUANGZHOU, China, Jan. 30, 2025 /PRNewswire/ — Youxin Technology Ltd (Nasdaq: YAAS) (the “Company” or “Youxin Technology”), a software as a service (“SaaS”) and platform as a service (“PaaS”) provider committed to helping retail enterprises digitally transform their businesses, today announced its financial results for the fiscal year ended September 30, 2024. Mr. Shaozhang Lin, Chief Executive Officer of Youxin Technology Ltd, commented, “The past year underscores our diligent strategic adjustments and significant efforts to enhance operational efficiency amid macroeconomic headwinds and challenges in China. We successfully improved our gross margins by 5% to 66% overall in fiscal year 2024 from 61% in fiscal year…
NEW YORK, Jan. 31, 2025 /PRNewswire/ — Report on how AI is redefining market landscape – The global call center artificial intelligence (AI) market size is estimated to grow by USD 4.3 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 27.17% during the forecast period. Rising adoption of cloud-based call centers is driving market growth, with a trend towards integration of chatbots for better turnaround times. However, integration issues between front-end and back-end knowledge bases poses a challenge. Key market players include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta…
NEW YORK, Jan. 30, 2025 /PRNewswire/ — Report on how AI is driving market transformation – The global data analytics market size is estimated to grow by USD 288.7 billion from 2025-2029, according to Technavio. The market is estimated to grow at a CAGR of 14.7% during the forecast period. Extensive use of modern technology in company operations is driving market growth, with a trend towards prevalence of internet and increased use of linked and integrated technologies. However, integration of data from different sources poses a challenge. Key market players include Alteryx Inc., Amazon.com Inc., Datameer Inc., Dell Technologies Inc., Fair Isaac Corp., Google LLC, Hewlett Packard Enterprise Co., International…
NEW YORK, Jan. 31, 2025 /PRNewswire/ — Report on how AI is redefining market landscape – The global business process outsourcing market size is estimated to grow by USD 88.8 billion from 2025-2029, according to Technavio. The market is estimated to grow at a CAGR of over 6.8% during the forecast period. Focus on reducing operational costs is driving market growth, with a trend towards rising emphasis on process automation. However, data breaches poses a challenge. Key market players include Accenture PLC, Alight Inc., Amdocs Ltd., Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc., Capgemini Services SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys…
CHICAGO, Jan. 30, 2025 /PRNewswire/ — ProxyPics, Inc., a tech-driven platform revolutionizing property data collection nationwide, and Quantarium, a leader in AI-powered property valuation and analytics, are proud to announce an innovative partnership that promises to redefine the property and mortgage industries. By combining Quantarium’s RE Valuation Platform, including its industry leading Automated Valuation Model (QVM), with ProxyPics’ real-time inspection data, lenders, appraisers, and investors can now make faster, more confident decisions. ProxyPics’ patented technology, which connects professionals with a network of over 180,000 local data collectors (Proxies), provides real-time, geolocation-based property data within hours. Quantarium, a leading technology innovator and AI IP portfolio…
Egan will lead the creation of content for events and innovative live media formats for American Banker, the company’s flagship brand. NEW YORK, Jan. 30, 2025 /PRNewswire/ — Arizent, a leading B2B information company, today announced that Mary Ellen Egan has been promoted to Senior Director, Strategy and Content, Live Media – Banking. In this newly created role, Egan will be responsible for the expansion and execution of programming for multiple conferences for American Banker, the company’s award-winning, flagship brand for the banking industry, serving as host, moderator, thought leader and brand ambassador at in-person conferences and events. She will also develop innovative digital and live programming…