By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and digital channels ORLANDO, Fla., Oct. 10, 2023 /PRNewswire/ — Kore.ai, the world leader in generative and conversational AI platforms and solutions, today announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys AppFoundry™. Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Through this integration, Kore.ai enables Genesys customers to deliver superior customer service experiences within their contact centers.…
Author: PRNEWSWIRE
Oracle Energy and Water tops Leaderboard across vital customer criteria, including product performance, pricing, technology, partners, and vision AUSTIN, Texas, Oct. 10, 2023 /PRNewswire/ — Rising customer expectations, evolving regulations, and proliferating distributed energy resources (DERs) are driving utilities to improve their customer engagement (CE) and experience (CX) programs. Recognizing Oracle’s holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm. Read the full report here.…
Research Covers the Breadth, Depth, and Scale of Offerings Needed by Primary Data Partners who Serve Large Enterprise Clients SAN FRANCISCO, Oct. 10, 2023 /PRNewswire/ — Demandbase, the leader in AI-driven account-based go-to-market (GTM), today announces it has been named a notable provider by Forrester Research in a recent research report. “The Marketing And Sales Data Providers For B2B Landscape, Q4 2023” report includes an overview of top business scenarios needed in this market, along with providers’ expected capabilities. In addition, the authors affirmed that enterprise customers “expect much more from their primary data provider than lists,” instead looking for a partner that…
Stagwell (STGW) agency recognized as the hottest midsized shop in the country First time a national award has been won by a Minneapolis agency in 27 years MINNEAPOLIS, Oct. 10, 2023 /PRNewswire/ — Minneapolis-based creative agency Colle McVoy (part of the Stagwell (NASDAQ: STGW) network) announced it has won the prestigious Midsize Agency of the Year award from Adweek, the American trade publication covering the advertising, marketing and media industries. The honor recognizes advertising agencies setting the standard for where the industry is heading in 2024. It’s the first time a Minneapolis-based agency has earned the honor in nearly 30 years. “For nearly 90 years, reinvention has been at our core, but we’ve…
DUBLIN, Oct. 9, 2023 /PRNewswire/ — The “Global E-Commerce Market (by Product Categories, Model Type, & Region: Insights and Forecast with Potential Impact of COVID-19 (2022-2027)” report has been added to ResearchAndMarkets.com’s offering. The global e-commerce market is poised for remarkable growth and is expected to reach a valuation of US$20.30 trillion in 2023, exhibiting a strong compound annual growth rate (CAGR) of 26.55% during the forecasted period. In recent years, e-commerce sales have experienced rapid expansion, evolving significantly with advancements in technology and internet infrastructure. The last decade has witnessed tremendous progress in both technology hardware and internet access, closely associated with the growth of e-commerce. E-commerce…
The agency welcomes Susanne Pfrengle as Managing Director and is opening an office in Innsbruck, Austria INNSBRUCK, Austria, Oct. 9, 2023 /PRNewswire/ — CrankTank, a digital marketing and e-commerce strategy agency, is pleased to announce the formation of an office in Innsbruck, Austria. Complementing CrankTank’s headquarters in Idaho, the new facility will serve its U.S. brand partners wishing to expand D2C sales success found in North America to their European customers. It will also allow the company to serve its European brand partners in their local time zones and often in their native tongue, improving the speed of delivery and levels of service. CrankTank has hired Susanne Pfrengle as Managing Director…
Renée Chaplin joins organisation as VP of APAC to help drive local adoption of Constant Contact and scale international business BRISBANE, Australia and WALTHAM, Mass., Oct. 9, 2023 /PRNewswire/ — Constant Contact, a digital marketing and automation platform that has helped millions of small businesses and nonprofits globally, today announced Renée Chaplin as its new vice president of Asia Pacific (APAC). Chaplin will lead Constant Contact’s growth in the APAC region and scale its operations. Based in Constant Contact’s APAC headquarters in Brisbane, Chaplin brings over 20 years of experience growing B2B brands, from Australian startups to multinational SaaS organisations. She will help drive broader awareness and adoption of…
Singles Day is a lucrative opportunity for European retailers – joining Black Friday and Christmas as key dates in the annual retail peak season LONDON, Oct. 10, 2023 /PRNewswire/ — Retailers looking to grow revenues at home and abroad should factor Singles Day (11 November) into their planning for 2023’s peak season, nShift says today. Established in China 30 years ago, Singles Day is now the world’s largest shopping event. Retailers across Europe have recently registered sharp increases in Singles Day sales as customers, often from China, seek out the best offers. Sales increased in Italy by 80%, in France by 57%, in Germany by 35%, and in the UK by 22%.[1] Overall,…
AI technology to enable deeper and more precise personalization as well as reduced administrative burden. LAS VEGAS, Oct. 9, 2023 /PRNewswire/ – League, the nation’s leading healthcare consumer experience platform, today announced it will leverage Google Cloud’s generative AI technology to enable deeper and more precise consumer experience personalization at scale. For League customers, these capabilities will enable digital care pathway optimization and reduced administrative burden. This innovation with Google Cloud is part of the existing strategic partnership announced in 2022. Rooted in a belief that healthcare consumer engagement is directly correlated to ease of use, convenience and personalization, League will first focus on…
CHICAGO, Oct. 5, 2023 /PRNewswire/ — Sikich has added a Data and Analytics offering to its extensive suite of technology services. The Data and Analytics practice will empower clients to derive maximum value from their data assets. With an emphasis on developing innovative data, analytics and AI strategies, the team will provide consulting and solutions spanning data governance and fluency, master data management, information management modernization, advanced analytics, artificial intelligence, and more. “The addition of the Data and Analytics team is a natural expansion of our technology offerings,” said Partner-in-Charge of Sikich’s technology team Mike Kean. “Data is at the center of everything we do…