Author: Ciente Editorial Team

Canva has launched its new visual suite- the aim here is to break productivity and creativity silos, melding the two together. The visual suite combines presentations, videos, whiteboards, websites, and docs into one seamless format. So, what are the key highlights from Canva Create 2025: Canva created this host of tools for their users, cementing them as a customer-first organization. Built-in tool for background generation, object editing, and seamless adjustments.

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CX

As Agentic AI becomes widely adopted into core market functions, will the CX industry follow suit? “Agentic systems can play a key role in this, and the future of customer service will require a strategic blend of human and virtual agents, enhanced by generative and agentic AI,” emphasizes Capgemini’s Chief Strategy and Development Officer. Business leaders have realized the commercial potential of customer service. The transformative shift it’s undergoing can only be determined by Agentic AI. Integrating it into the systems would not only help draw out the business realities of their clients but also deliver actual value and impact.…

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CX

As the US government plans to advance kids’ online safety acts, Meta introduces new features to safeguard the same. The Internet has always been a substantial channel for learning and prompt solutions for every age group. However, there are always two sides to the coin, even concerning numerous online segments. There’s been a continuous worry over the (over)utilization of the Internet – online safety. And one of the age groups most affected by the lack of it is teenagers. So, Meta has incorporated significant updates to exercise caution. The tech powerhouse has introduced a “Teens Account” option on Facebook and…

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Let’s talk straight. If you’re in B2B, you already know how tough it can be to grab the attention of decision-makers. They’re busy, they’ve seen every sales trick in the book, and frankly, they don’t have time for fluff. That’s where smart lead magnets come into play. Not just any lead magnet, but the kind that stops your prospect mid-scroll and makes them say, “This is exactly what I need.” In this blog, we’ll break down what makes a smart B2B lead magnet, the types that actually work, and how to tailor one for your own business. Whether you’re trying…

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With some licensing limitations, Meta introduces llama 4 Scout and Maverick to the market – the first for the company in this frontier. In an Instagram reel published on Saturday, Mark Zuckerberg introduced Meta’s two new open-source AI models. These are the first of their kind in the Llama 4 family. These next-generation language models – Llama 4 Scout and Llama 4 Maverick – are said to be a stepping stone for both Meta and the open-source community. Llama 4 Scout, Zuckerberg describes, is a small multi-modal model running on a single GPU, just like the Nvidia H100. He goes…

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In a surprising turn of events, the President of the United States has taken a bold step to recognize millions of Americans on the spectrum. According to the White House’s latest press release, April 2nd will now be recognized as World Autism Awareness Day. Previously, in his first major wide-ranging speech after returning to the presidential office, Trump addressed the growing autism in children across the nation. Accompanied by the press release, this is a significant step forward for autistic people worldwide. Not only does the U.S. President call for a need to learn more about the signs of autism,…

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OpenAI’s ChatGPT Plus is free for college students. But only for two regions and for a limited time. The catch is that it’s only available for Canadian and US students, and it’s only free for 2 months. After this period, standard rates will apply for the plus model. This gives users access to GPT-4o, file analysis, voice mode, and image generation. This is an opportunistic chance for students to use the AI tool and learn from it— explore what the powers of this revolutionary tool can be like. From philosophical questions and spiritual ones to logic, reasoning, and mathematics, the…

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With its intuitive chat interface, DeepSights could become business leaders’ go-to for round-the-clock data retrieval. With trends evolving at lightning speed, marketing is also attempting to adapt to the changing needs of partners and customers. It’s moving beyond traditional knowledge systems that failed at integrating structured and unstructured data points. Today, there’s been an impressive shift. The present era of marketing technology is user-friendly, AI-backed, and follows a holistic approach. At least, this is what Market Logic hopes to achieve with DeepSights. The software, with its unique AI capabilities, will be able to leverage both structured and unstructured data to…

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Agentic AI agents are having their big moment with Microsoft at its forefront. Now, it introduces data agents for the Fabric, powered by Azure AI Foundry. Microsoft’s robust analytics platform Fabric has integrated agentic AI into its suite. These data agents can learn, adapt, and deliver insights to help teams make better data-backed decisions. With the Azure AI Foundry, organizations can connect customized conversational agents created in Fabric. This will help organizations generate responses personalized for their data and context. As Microsoft puts it, “By combining Fabric’s sophisticated data analysis over enterprise data with Azure AI Foundry’s cutting-edge GenAI technology,…

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Modern marketing and sales have discovered their treasure trove – data. How can they gauge its maximum potential to find the best prospects? According to Gartner’s sales glossary, lead scoring has a straightforward definition: “It’s a method of evaluating the quality of sales leads by using a relative and objective ranking of one lead against another based on a variety of buyer profile fit and behavior criteria.” This model of differentiating or identifying high-value leads has become an asset for digital marketers. It has also proved to be a bridge between the marketing and sales disconnect, facilitating them to outline…

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