employee experience - Ciente

Lumen and Qualtrics Build New Customer Insights Platform to Boost Customer Service and Satisfaction

By PRNEWSWIREOctober 1, 20240

New real-time customer insights platform powered by Qualtrics allowed Lumen to increase NPS scores 17 points year over year Lumen…

Strategy & Management

Session AI Earns Distinction as a Most Loved Workplace

By PRNEWSWIRENovember 6, 20230

MILPITAS, Calif., Nov. 2, 2023 /PRNewswire/ — Session AI, the pioneer of in-session marketing, has been certified as a Most Loved Workplace®…

Pendo Draws Record Attendance for Seventh Annual Pendomonium Festival; Announces Pendo One, its Unified Application Experience Platform

By PRNEWSWIREOctober 20, 20230

Pendo One includes new Session Replay and product discovery capabilities, with AI features available across the platform RALEIGH, N.C., Oct. 20, 2023 /PRNewswire/…

Strategy & Management

Winners Announced for isolved’s Second-Annual People Heroes Awards at Connect Customer and Partner Conference

By PRNEWSWIREOctober 20, 20230

Recognition Spans from Change Management and Complete Transformation to Championing Employees and Considered Benefit, Payroll and HR Improvements PALM DESERT,…

According to isolved’s Third-Annual Voice of the Workforce Research Study, 90% of Employees Say Their Experience at Work Directly Impacts Customer Experience

By PRNEWSWIREOctober 18, 20230

With Nearly 60% of Employees Planning to Explore Their Options, Employers Need to Act Now to Provide a Better Employee…

Strategy & Management

HappyOrNot Announces Renewed Strategy to Expand Partner Ecosystem in North America, Scaling Growth and Fulfilling Demand for CX/EX Solutions

By PRNEWSWIREJune 22, 20230

ST AUGUSTINE, Fla., June 22, 2023 /PRNewswire/ — HappyOrNot (www.happy-or-not.com), a global leader in customer and employee experience management solutions,…