Sophie for ServiceNow brings AI-powered visual automation to the Now Platform, enhancing resolution, reducing costs, and scaling service experiences across field and customer environments
NEW YORK, July 29, 2025 /PRNewswire/ — TechSee, a global leader in visual agentic AI, today announced a strategic partnership with ServiceNow, launching native integration of its flagship platform, Sophie AI, within the Now Platform. Through this collaboration, ServiceNow customers can now embed real-time visual diagnostics, guided automation, and AI-powered visual assistance directly into their ServiceNow workflows – transforming how issues are identified, resolved, and prevented.
TechSee is now a certified ServiceNow partner, with Sophie for ServiceNow soon to be listed on the ServiceNow Store.
This native integration gives enterprise service teams the ability to deliver smarter, faster, and more scalable resolutions – without the need for app downloads, code changes, or external tools. Sophie AI’s embedded visual capabilities enable customers, service reps and technicians to solve problems in real time, leveraging Sophie’s Visual Agentic platform, for remote support and onsite tech visual assistant.
“This partnership marks a significant leap in enterprise service delivery,” said Eitan Cohen, CEO of TechSee. “By embedding Sophie AI into the Now Platform, we’re empowering service organizations to accelerate ticket resolution, improve revenues, reduce operating costs, and elevate technician and agent experience at scale.”
Sophie for ServiceNow enables browser-based video support with no app download required, layered with real-time AR guidance and intelligent automation. Customers and technicians benefit from AI-driven service flows, pre-call automation, and step-by-step resolution support, all natively integrated into ServiceNow. For service agents and field technicians, Sophie AI provides visual AI Assist capabilities with real-time diagnostics and fully automated workflows to dramatically reduce handling time, avoid dispatches and improve resolution rates. The experience is fully embedded and requires no code or external integrations.
This partnership reflects a deep alignment between TechSee and ServiceNow around the future of AI-powered service delivery. Together, the companies are focused on delivering enterprise-grade innovation across high-impact industries such as telecom, manufacturing, utilities, and consumer electronics. The integration of Sophie AI into the Now Platform marks just the beginning of a shared roadmap aimed at scaling visual agentic AI across self-service, field service, and support operations – unlocking measurable value for both end users and enterprise service teams.
About TechSee
TechSee is the leading Visual Agentic AI-powered platform, harnessing vision to transform customer service. By enabling businesses to see the problem and solve it effectively, TechSee eliminates friction, reduces costs, and enhances customer satisfaction. Trusted by Fortune 500 companies and industry leaders in telecom, home security, and smart home, our platform delivers seamless, intelligent service experiences at scale. Because when you harness vision, you see the solution.
SOURCE TechSee
