News provided by
Mar 10, 2025, 08:00 ET
CAROL STREAM, Ill., March 10, 2025 /PRNewswire/ — On Wednesday, March 5, OSG hosted its highly anticipated OSG Elevate 2025 product release event, unveiling new self-service customer communication solutions and sharing its AI-driven vision for the future. The event, part of OSG’s Elevate webinar series, introduced powerful enhancements to the OSG JourneyConnect® suite, designed to give businesses greater control, flexibility, and efficiency in managing their transactional and regulated communications.
At the heart of the announcement was OSG JourneyConnect Self-Service, featuring two innovative solutions:
With OSG JourneyConnect Self-Service, we’re giving businesses the tools to change their communications instantly.Post this
- Navigator – Enabling business users to make real-time updates to transactional documents, eliminating the need for IT intervention.
- Scribe – Empowering business users to send ad hoc communications (1:1 and 1:many), ensuring urgent messages reach customers quickly and seamlessly through print and digital channels.
OSG also unveiled its AI-driven vision with OSG JourneyConnect Orion™, an impactful AI framework designed to intelligently analyze, learn, adapt and respond to customer behavior from communications in real time. OSG JourneyConnect Orion will align customer data, journey touchpoints, and interactions to create seamless, hyper-personalized communications.
Gary Gregg, Chief Product Officer at OSG, emphasized the impact of these innovations stating, “We know that businesses today demand more agility and control over their customer communications. With OSG JourneyConnect Self-Service, we’re giving them the tools to make changes instantly, without IT roadblocks. In addition, OSG JourneyConnect Orion gives us the power to shape the future of intelligent customer communications by leveraging AI to create deeper, more meaningful customer connections. The response at OSG Elevate confirmed that the industry is ready for this transformation, and we’re excited to lead the way.”
The OSG Elevate event showcased real-world use cases, demonstrating how companies can streamline operations, enhance compliance, and improve communication engagement using OSG’s latest solutions.
As OSG continues to push the boundaries of customer communication technology, these innovations mark a pivotal step toward a more agile, AI-powered future.
About OSG
OSG delivers leading print and digital Customer Communications Management (CCM) solutions that drive action, loyalty, and retention. With over 50 years of experience, OSG enables over 5,000 customers to create deeper relationships, one communication at a time.
For more information, please visit https://www.osgconnect.com or follow us on LinkedIn, Twitter & Instagram.
Media Contact: Sarah Guckes, sarah.guckes@osgconnect.com
SOURCE OSG