A channel-by-channel analysis of how retailers use clienteling communications to drive the highest value from their customers. TORONTO, Oct. 17, 2024 /PRNewswire/ — Tulip, the leading provider of retail clienteling software solutions, has announced the release of the Tulip Clienteling Benchmark Report. This benchmark report analyzes the clienteling strategies of retailers with physical locations in more than 39 countries, ranging in size from boutique chains to multinational brands, providing the most comprehensive view of clienteling practices worldwide. The benchmark report examines the communication channels retailers utilize in their clienteling strategies for stores and store associates to communicate directly with their customers outside of…
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AI-Powered Support Automation Platform Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round ST. LOUIS, Oct. 16, 2024 /PRNewswire/ — Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. It has also announced a more than $26 million Series D funding round and expansion of its leadership team. Capacity helps more than 2,500 companies build stronger customer relationships with an AI-powered platform that improves self-service and…
News Summary: SAN JOSE, Calif., Oct. 16, 2024 /PRNewswire/ — Cisco, the worldwide leader in networking and security, released findings from its new Cisco Global AI Partners Study. The study, Bridging the Customer AI Readiness Gap – The opportunities ahead for partners, revealed that IT partners around the world are anticipating a transformative wave of AI technology demand that will drive the majority of their revenue over the next four to five years. According to the study, more than a quarter (27%) of the partners surveyed believe that as much as 76-100% of their revenue will come from AI-related technologies during this period. The…
Award Winners Include Organon, GSK, United Therapeutics, Madrigal Pharmaceuticals, and Boehringer Ingelheim Record-Breaking Industry Conference Focused on Overcoming Healthcare Policy, Economic, and Business Hurdles in Go-to-Market Decisioning and Net Revenue Optimization PHILADELPHIA, Oct. 16, 2024 /PRNewswire/ — IntegriChain, the leading provider of pharma revenue optimization technology and insights for the pharmaceutical industry, announced the winners of its annual customer awards at the Access Insights Conference. IntegriChain presented its Revenue Optimization Maverick Award to Organon; the Lighthouse Award for Innovation to GSK; the Tina Patel Shining Light Award to Felecia Manning, Senior Director of Pricing and Government Programs at United Therapeutics; the Zero to Launch Award to Madrigal Pharmaceuticals; and…
Designed to be intuitive and easy to use, Zenvia’s AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for consumers SÃO PAULO, Oct. 16, 2024 /PRNewswire/ — Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX platform in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, announces the launch of Zenvia Customer Cloud, a full-service AI-powered solution designed to revolutionize the customer experience by combining the power of AI with a fully integrated management solution addressing every aspect of the customer journey, from marketing and sales to customer service and relationship management. This…
SAN FRANCISCO, Oct. 16, 2024 /PRNewswire/ — Narvar, the leading post-purchase intelligence platform, announced today the promotion of Anisa Kumar to CEO, effective immediately. This transition follows founder Amit Sharma’s decision to shift from leading the day-to-day operations to a long-term advisory role. Kumar, who joined the company in November 2021 as Chief Customer Officer, has played a pivotal role in shaping Narvar’s customer success, services, and logistics operations. Under her leadership, the company has enabled retail partners to deliver world-class post-purchase experiences that drive revenue, increase customer lifetime value (CLTV), and improve operational efficiencies. “It’s been a privilege and a pleasure to build Narvar from a mere concept to…
SARATOGA SPRINGS, N.Y., Oct. 16, 2024 /PRNewswire/ — Taligence, an executive search firm specializing in marketing leadership hiring, and Aspen Technology Labs, a global leader in labor market intelligence, have unveiled their U.S. Marketing Jobs Report for Q3 2024, providing a detailed analysis of the marketing job landscape in a post-pandemic world. The report highlights a 7.7% year-over-year growth in marketing job vacancies, as well as key trends shaping the industry, from the rise of dual marketing roles to the expanding adoption of salary transparency. Key Findings from the Report: “The resilience of the marketing industry through economic uncertainty is a strong signal that businesses…
The new AI roadmap for Perforce’s continuous testing suite aims to automate complex tests and eliminate manual testing completely. AUSTIN, Texas, Oct. 15, 2024 /PRNewswire/ — Perforce Software, the DevOps company for global teams requiring speed, quality, security and compliance at scale along the development lifecycle, announced its AI-driven strategy during the DevOps + Data Impact event. The strategy covers four AI-driven pillars across the testing lifecycle: test creation, execution, analysis and maintenance, across all main environments: web, mobile and packaged applications. The result would remove traditional testing barriers to help testing teams achieve new levels of agility, reliability, and breakthrough advancements. The…
Building on years of innovation, new state availability for business owners’ policy, and ACH payments top the list of recent advancements PALO ALTO, Calif., Oct. 15, 2024 /PRNewswire/ — ITC Vegas 2024 – Today, NEXT Insurance, a leading technology-first small business insurer, announced a record 18 months of product innovations and customized tools focused on improving the insurance agent experience. These key advancements include the launch of ACH payments, offering more streamlined, flexible payment options and improved management features, including real-time account verification. NEXT offers payment recommendations that help reduce unpaid premiums by predicting the likelihood of non-payment cancellations, minimizing the risk of policy…
Companies such as Amazon, Canva, Meta, Notion, and Mayo Clinic are saving over 38 hours a week with Dovetail’s new products and features that fully automate data analysis and insight discovery across design research, product development, and every customer interaction. SAN FRANCISCO and SYDNEY, Oct. 15, 2024 /PRNewswire/ — Dovetail, the leading customer insights hub, today announced that it has expanded its platform with Dovetail 3.0, a series of AI-first products and features that automatically turn scattered customer feedback into valuable insights. This helps companies create better, more user-focused products and empowers executives to put customers at the center of decision-making across the organization. The launch is another…