Coveo AI Search and Recommendations for SAP Customer Experience Now An SAP® Endorsed App for SAP for Commerce Cloud and SAP Service Cloud MONTREAL and LONDON and SAN FRANCISCO, Nov. 20, 2024 /PRNewswire/ – Coveo (TSX: CVO), the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, announced today that it is expanding its partnership with SAP to deliver a new SAP endorsed app that integrates with SAP Service Cloud – Coveo AI Search and Recommendation for SAP Customer Experience. Now available on SAP Store, this offering marks the second SAP endorsed app for Coveo, building on its first solution that launched in March 2023 for SAP…
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AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO, Nov. 20, 2024 /PRNewswire/ — Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000 global consumers and business leaders, Zendesk’s seventh annual report uncovers five critical trends that will shape the future of customer service, underscoring how human-centric AI is redefining customer loyalty and becoming a strategic edge for companies. The report highlights a growing divide between companies that embrace AI, termed “CX Trendsetters,” and those…
The AI Agent Platform Continues Rapid Momentum, Enabling Critical Enterprise Automation MOUNTAIN VIEW, Calif., Nov. 20, 2024 /PRNewswire/ — Orby AI, an AI Agent platform built for enterprise automation, today announced significant momentum across its business, marking key milestones in customer growth, product innovation, and machine learning advancements. This momentum follows key milestones in 2024, including a $30M Series A funding round and a partnership with Databricks. As the year comes to a close, Orby AI is unlocking new automation to address critical inefficiencies in enterprise operations and drive tangible results for customers across industries. “Our rapid growth and technological breakthroughs are a testament to…
LAS VEGAS, Nov. 20, 2024 /PRNewswire/ — Lucihub, the award-winning AI-powered video production platform, is disrupting digital storytelling with new advancements that seamlessly integrate pre-production and production into one streamlined workflow. Designed for global ease and efficiency, Lucihub’s latest update offers a single sign-on experience that takes users from concept to completion, eliminating the need to juggle multiple tools. A standout in this update is Creative Copilot, an enhanced version of Lucihub’s AI pre-production platform, previously known as Butterfly. This tool marks a significant leap forward in AI-driven content creation, especially benefiting corporate video creation in HR, Communications and L&D teams. With Creative Copilot, users can transform initial…
The Enterprise Content Management (ECM) market is growing rapidly, propelled by factors like rising volumes of digital content across industries, driving organizations to adopt ECM solutions for efficient data management and workflow streamlining. Regulatory compliance demands, especially in highly regulated sectors like healthcare and finance, further boost ECM adoption as companies work to secure and organize records. LEWES, Del., Nov. 20, 2024 /PRNewswire/ — The Global Enterprise Content Management ECM Market is projected to grow at a CAGR of 16.1% from 2024 to 2030, according to a new report published by Verified Market Reports®. The report reveals that the market was valued at USD 37.46 Billion in 2023 and…
Three female-founded companies will receive pro bono marketing advisory support through 2025 PORTLAND, Ore., Nov. 19, 2024 /PRNewswire/ — SheScales, a marketing advisory program powered by Rain the Growth Agency, has selected three female-founded companies to participate in their 2024-2025 program. The program provides mentorship and dedicated in-kind marketing support for up to one calendar year to help each business scale. The 2024-2025 selected cohort companies are: ISCO Spirits – Co-founded by Manya Rubinstein in 2017, the Industrious Spirit Company (ISCO) produces sustainably-sourced vodka, gins, bourbons and specialty spirits and is based in Providence, Rhode Island. Many of their unique, handcrafted spirits are inspired by the Ocean State…
rf.aio helps brands to protect and grow reputations in Large Language Models (LLMs),which are quickly becoming the new search rf.aio was developed in collaboration with AI company influenceAI NEW YORK, Nov. 19, 2024 /PRNewswire/ — Ruder Finn, one of the world’s largest independent global communications and integrated marketing agencies, today announced the launch of rf.aio, its new LLM optimization offering in collaboration with influenceAI. rf.aio is Ruder Finn’s proprietary all-in-one AI optimization offering that monitors and optimizes brand and product mentions in public LLMs to support client marketing and reputation efforts. rf.aio includes automated LLM monitoring and remediation through an AI platform developed by influenceAI, a…
NEW YORK, Nov. 18, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The global content marketing market size is estimated to grow by USD 654.78 million from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 16.01% during the forecast period. Rise in number of users on social media is driving market growth, with a trend towards use of ai with social media management software. However, frauds related to digital advertisements poses a challenge.Key market players include Adobe Inc., Alma Media, Brafton Inc., ClearVoice Inc., Contentoo B.V., Eucalypt LLC, Hootsuite Inc, HubSpot Inc., Influence and Co., IZEA Worldwide Inc., Rock Content,…
NEW YORK, Nov. 18, 2024 /PRNewswire/ — Report on how AI is redefining market landscape – The global transactional anding emails market size is estimated to grow by USD 16.59 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 13.61% during the forecast period. Growing focus on engaging audience through email marketing is driving market growth, with a trend towards growing use of interactive elements in marketing emails. However, presence of stringent user data protection regulations poses a challenge.Key market players include ActiveCampaign LLC, AlternativeTo, Amazon.com Inc., Bird, Constant Contact Inc., DMi Partners Inc., Elastic Email Inc., Ignite Visibility LLC, Inbox Army LLC,…
PALO ALTO, Calif., Nov. 18, 2024 /PRNewswire/ — Branch, a full-stack insurance provider that uses data, technology and automation to make bundling home and auto insurance easier than ever has partnered with Liberate Innovations, Inc. to facilitate faster, easier claim journeys using innovative digital FNOL and Voice AI for FNOL solutions. The decision to partner with Liberate was driven by Branch’s unwavering commitment to service. “Our goals were to enhance efficiency, streamline claim workflows and create a seamless claims experience. “We are relentlessly focused on our customer experience and always looking for ways to improve,” explains Charlie Wendland, Head of Claims at Branch. Wendland…