With Nearly 60% of Employees Planning to Explore Their Options, Employers Need to Act Now to Provide a Better Employee Experience PALM DESERT, Calif., Oct. 18, 2023 /PRNewswire/ — isolved CONNECT — Businesses should prepare for another challenging year of retaining top talent according to isolved’s survey of 1,100-plus full-time employees (FTEs) in the U.S. The third-annual research study reveals 58% of employees intend to explore their options this year – an 11% year-over-year increase after a 2023 plagued with turnover and talent woes. There are actions that employers can take now to reduce turnover as they work to improve employee experience (EX) which 90%…
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Foremost Industry Leaders, including Neil Hoyne, Google Chief Strategist, and Klayton Kopecky, Senior Director at LinkedIn, to Lead Powerful Keynotes at CCW Austin: The World’s Largest Customer Contact Event Series NEW YORK and AUSTIN, Texas, Oct. 18, 2023 (PRNewswire) Customer Contact Week (CCW), the leading event series dedicated to serving professionals within the customer service industry, is kicking off its first event of 2024 in Austin, Texas. With over 25 Years of Shaping Customer Excellence, this year’s event will occur at Renaissance Austin from January 23-25, 2024. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP). CCW Austin is a must-attend event for professionals looking to learn more…
AI-powered experience orchestration leader recognized by Frost & Sullivan for enhancing employee experiences and improving CX with technical innovations SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ — Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report. Frost & Sullivan recognized Genesys for its AI and digital innovations in workforce engagement management (WEM), global industry leadership and capabilities to help organizations deliver the power of empathy to every experience. Through evaluations based on companies’ strengths, innovation, growth and market position, the Frost Radar™: Workforce Optimization Solutions, 2023 report identifies leaders…
OTTAWA, ON, Oct. 18, 2023 /PRNewswire/ – In response to the ever-increasing demand for targeted deals in the face of mounting inflation concerns, ShopLiftr is empowering retailers to capitalize on the enduring strength of retail promotions via an innovative digital ad tech solution. Accompanied by impressive results, ShopLiftr’s unique dynamic creative platform is reshaping the future of circulars and digital promotions, providing a more efficient and effective way to drive hyperlocal sales, increase foot traffic, and deliver significant value to shoppers. Retail flyers and promotions are not fading away; however, they are undergoing a pivotal shift from print to digital. Considering…
The second annual CustomerX Impact Award winners are being recognized for their innovative customer-centric programs that strategically drive company growth. BOSTON, Oct. 18, 2023 /PRNewswire/ — Yesterday, live in Boston at 2023 CustomerXCon, TrustRadius and SlapFive announced six winners of the second-annual CustomerX Impact Awards, celebrating the customer marketing and advocacy (CMA) superstars who drove measurable success through innovative customer-centric programs. CustomerXCon is a learning and networking event designed by CustomerX professionals for CustomerX professionals who want to advance customer engagement and accelerate customer-led growth. 2023 marks the fourth consecutive year of the conference, and the second year for the CustomerX Impact Awards. The winners were…
Scorpion Levels the Playing Field for Local Businesses By Democratizing Generative AI Technology SALT LAKE CITY, Oct. 17, 2023 /PRNewswire/ — Scorpion, the leading provider of digital marketing technology for local services businesses, is pleased to announce the launch of its new product offering, Connect with AI Chat. Local services businesses can now easily have their own specialized natural language conversational AI chatbot, capable of answering questions about their business and services, without requiring any technical expertise. By democratizing a technology that was previously reserved for enterprise-level organizations, Scorpion helps level the playing field for local businesses. Each business using Scorpion’s AI Chat…
Following a successful rollout in the UK, CisionOne comes to the US with revolutionary technology and an exclusive Dow Jones partnership CHICAGO, Oct. 17, 2023 /PRNewswire/ — Cision, an end-to-end consumer and media intelligence and communications platform company, today announced the US launch of CisionOne, a fully integrated media monitoring and outreach solution that offers real-time insights. This announcement follows a successful initial launch in the UK in July 2023 with plans to expand into additional global markets in 2024. CisionOne revolutionizes the way communications professionals navigate the ever-changing and fast-paced media landscape. It is a ground-breaking solution that gives PR and comms professionals the live,…
Organizations including BirdRock Brands, Overture Promotions, and Terlato Wine Group are using AI-powered features in NetSuite Analytics Warehouse to simplify data management and access deep insights LAS VEGAS, Oct. 17, 2023 /PRNewswire/ — SUITEWORLD 2023 — Oracle NetSuite today announced the latest updates to NetSuite Analytics Warehouse – the first and only AI-enabled, prebuilt cloud data warehouse and analytics solution for NetSuite customers. The latest updates will help organizations improve data management so customers can quickly build analyses to increase efficiencies and reduce costs, gain a better understanding of their customers, and leverage data to innovate and grow faster. NetSuite Analytics Warehouse is now available to customers in North America, Israel,…
New generative AI-powered capabilities help users across the organization leverage company-specific, relevant data to produce content that is contextual and personalized LAS VEGAS, Oct. 17, 2023 /PRNewswire/ — SUITEWORLD 2023 — Oracle NetSuite today announced new generative AI-powered capabilities to help organizations reach their goals faster and more efficiently. Supported by the Oracle Cloud Infrastructure (OCI) generative AI service and embedded across the suite, NetSuite Text Enhance helps users leverage company-specific, relevant data from across NetSuite to create and refine content that is contextual and personalized. With NetSuite Text Enhance, finance and accounting, HR, supply chain and operations, sales and marketing, and customer support teams can…
LONDON, Oct. 17, 2023 /PRNewswire/ — Avature, a leading provider of innovative Human Capital Management (HCM) software for recruiting and talent management, today announced its latest integration, LinkedIn CRM Connect. LinkedIn CRM Connect integrates Avature’s Candidate Relationship Management (CRM) system with LinkedIn Recruiter to help talent professionals simplify the recruiting workflow, save time building talent pipelines and nurture candidate relationships with up-to-date candidate insights from LinkedIn. This integration is only available to LinkedIn Recruiter seat holders and will be ready for early customer adoption by December 2023, and for general customer adoption in January 2024. Having pioneered the first CRM for recruiting 15 years…