NEW YORK, Oct. 24, 2023 /PRNewswire/ — Teleperformance, a global leader in digital business services, today announced that it was named a leader in Everest Group’s customer experience management (CXM) services PEAK Matrix® assessment 2023. It’s the ninth year that Teleperformance has led the CXM PEAK Matrix by Everest Group, an independent research firm focused on strategic IT, engineering services, business services and sourcing. In positioning Teleperformance a global leader in CXM services, Everest Group cited the Company’s strengths including its global size and scale which allow it to serve most major industries in more than 300 languages and dialects; its variety of as-a-service…
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NEW YORK, Oct. 24, 2023 /PRNewswire/ — HFS Research has issued the industry’s first-ever competitive analysis of professional technology services firms offering generative AI services. This ground-breaking report enables corporations to select the right partner to help realize their GenAI objectives. At a time when corporations are racing to adopt generative AI at an unprecedented pace, the lack of comprehensive information on technology service providers capable of supporting their GenAI ambitions has posed a significant challenge. “People are excited by the potential impact of GenAI on their lives—both their work and their personal experiences,” said HFS CEO and Chief Analyst, Phil Fersht. “This excitement is…
JourneyTrack has pioneered a customer-first, enterprise-grade SaaS experience management platform that prioritizes the customer experience. PORTLAND, Ore., Oct. 24, 2023 /PRNewswire/ — JourneyTrack Founder and CEO Ania Rodriguez is a self-made Latina woman entrepreneur who turns heads and makes the seemingly impossible happen. With decades of experience, Ania and the JourneyTrack team are leading the way in journey management solutions. “Our mission is to humanize the customer experience,” says Ania Rodriguez. “Elevate Capital invests in early-stage startups of diverse and underrepresented entrepreneurs.” “Elevate Capital is proud to be the lead investor with a $1M investment in JourneyTrack,” says Nitin Rai,…
STOCKHOLM, Oct. 25, 2023 /PRNewswire/ — The Board of Directors of Arelion has today appointed Daniel Kurgan as President and CEO of Arelion. Staffan Göjeryd will leave Arelion, after heading the company for seven years. Daniel Kurgan, Board Executive of Arelion since January 2022, has more than 25 years of experience from the industry and several leading positions, including 14 years as CEO of BICS, Chairman of TeleSign, Chairman of Intercloud and Senior Advisor at Drake Star. “Arelion enters a new chapter as an independent company after the completed spin-off from Telia, and it is the Board’s assessment that the…
LONDON, Oct. 25, 2023 /PRNewswire/ — The right delivery management software helps create the agility and resilience that ecommerce companies need to thrive This year’s Black Friday looks set to be as big as ever, with global sales expected to exceed $40 billion on 24 November.[1] But just because the day itself is destined to be a success, does not mean that each individual retailer can guarantee to make a profit, warns nShift, the global leader in parcel delivery management software. From cutting margins too tightly with excessive discounting, to running the risk of absorbing the cost on countless returned items, a number of factors can…
Merkle’s latest survey found 91% of retail media networks are expecting to grow over the next three years, but only the ones who leverage data to improve shopper experiences will thrive. COLUMBIA, Md., Oct. 25, 2023 /PRNewswire/ — Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, released its annual Retail Media Research Report, incorporating survey findings from retail media networks (RMNs) and brands. The report focuses on the growing RMN landscape and how brands are approaching an increasingly crowded ecommerce market. It also highlights some of the dynamics related to shifting consumer habits driven by inflation and rising expectations. There is currently…
LACROSSE, Wis. and TORONTO, Oct. 24, 2023 /PRNewswire/ — Authenticom Inc., a leading player in the data acquisition and syndication is excited to introduce Drew Williams as it’s newly appointed Creative Director – International Operations. Williams boasts a stellar career in the automotive industry, spanning almost 2 decades. Amassing a stellar portfolio of global clients, ranging from agile startups to Fortune 500 giants, his impressive tenure includes a notable stint as Vice-President of Marketing at ibex CX, where he played a pivotal role in shaping the visual brand design and user interface/user experience (UI/UX) for a multitude of client software platforms, prominently the company’s automotive vertical…
Shelf Nine’s Retail Media Network Has Over 4500 Screens Producing Digital In-Store Advertising Throughout the USA PHILADELPHIA, Oct. 25, 2023 /PRNewswire/ — VSBLTY Groupe Technologies Corp. (the “Company” or “VSBLTY”) (OTCQB: VSBGF) (CSE: VSBY) (Frankfurt 5VS), a leading AI software provider of security and retail analytics technology, is pleased to announce that it has entered into a definitive purchase agreement dated October 19, 2023 (the “Purchase Agreement”) to acquire Shelf Nine LLC (“Shelf Nine”), a leader in retail media networks. In-store retail media networks are foundational to VSBLTY’s “Store as a Medium” model and include a collection of digital channels including in-store interactive digital displays (strategically placed throughout the store), integrating loyalty apps, websites, etc. VSBLTY software enables these…
B2B content agency adds deep UX design capabilities SAN FRANCISCO, Oct. 25, 2023 /PRNewswire/ — Tendo Communications, a leading B2B content experience agency, has acquired PointOne Digital, an innovative user experience (UX) design consultancy. The two San Francisco–based firms will combine capabilities to deliver integrated, audience-focused digital experiences that help clients generate business results and deepen customer relationships. “We believe that UX and design, along with content, are the key elements of a world-class digital experience,” said Karla Spormann, CEO and president of Tendo. “B2B brands can now turn to a single agency—Tendo—to deliver audience-focused, digital experiences based on integrated UX, content, and design…
GALE, a Stagwell (STGW) Agency, Ranks No. 1 on Adweek’s Fastest Growing Large Agency list NEW YORK, Oct. 24, 2023 /PRNewswire/ — Business Agency GALE has been named one of Adweek’s 2022 Fastest Growing Agencies, an annual recognition honoring 100 agencies who have achieved significant growth over the past year. Adweek ranked GALE No. 14 in 100 Fastest Growing Agencies for the second consecutive year, jumping from #46 in 2022 to #14 and #1 in the Fastest Growing Large Agencies. “We’re proud to be recognized by Adweek as one of the fastest growing agencies in the US for the second consecutive year,” GALE President and CEO Brad Simms said.…