HOUSTON, Jan. 13, 2025 /PRNewswire/ — TrusteSolutions (TES), the cloud-based technology innovator of the ultimate case management platform in the enterprise-level management software industry for the bankruptcy and fiduciary markets, reveals its impressive growth numbers for 2024 along with findings from its annual customer satisfaction survey. The online customer survey opened November 5, 2024, and closed November 22, 2024. A record number of responses were collected from customers evenly split between United States Panel Trustees and trustee assistants.
Specific survey highlights include overall high satisfaction ratings with the software, support team, and Trustee Interim Report (TIR) process. 100% of respondents stated satisfaction with TrusteSolutions’ customer support and TIR process. Kristi Singal, President of TrusteSolutions, shared, “We are pleased to learn our Chapter 7 Trustees unanimously found our TIR prep features led to more accurate TIR results and fewer errors. It is our goal to provide software features and support that increase efficiency and reduce work for our customers.”
Ease of use received an overwhelming number of responses when customers were asked to cite their favorite feature. Accurate reporting was a close second. One respondent stated, “The software is easy to use and assists in catching issues in reporting that may have been missed.”
Additional findings include survey participants often recommend TrusteSolutions to others, stating ease of use and excellent, responsive customer support as main reasons to switch to the software platform, followed by training and the ability to work from anywhere on any mobile device. One customer shared, “Yes, I recommend TrusteSolutions. I used another vendor for years and thought they were great until I started using TrusteSolutions. It is much more user friendly and has a great deal more to offer in assisting Trustees and their assistants with the whole Trustee process. And, TrusteSolutions has the greatest customer support.”
TrusteSolutions grew 13% in 2024, more than doubling its growth from 2023. Almost half of its acquired customers are newly appointed Chapter 7 United States Bankruptcy Panel Trustees. Others are existing Trustees that were previously with other case management providers. Being easy to navigate and use is a major reason New Panel Trustees chose TrusteSolutions along with recommendations from existing Trustees.
About TrusteSolutions
TrusteSolutions offers the ultimate case management platform to help attorneys and fiduciaries manage cases effortlessly with more automation, customization, and mobility than any other solution, helping them uphold fiduciary responsibilities with excellence, maintain compliance effortlessly, and maximize profitability. Built in the cloud and backed by outstanding customer support, TrusteSolutions, a division of Financial Software Solutions, LLC, is a Houston-based enterprise-level software company that empowers attorneys to unlock the full potential of their Chapter 7 cases and experience better case management.
About Financial Software Solutions
Financial Software Solutions (FSS), provides bankruptcy trustees, receivers, law firms and other professionals with enterprise-level, cloud-based time management, case and document management and banking automation software for anytime, anywhere access. Its BlueStylus product line includes Case Builder, an online Chapter 7, Chapter 13, Chapter 11 and Chapter 11, Subchapter V easy-to-use petition preparation, filing and management tool that leads you through the filing process, replacing expensive solutions. BlueStylus provides legal and professional firms with an intuitive online office management tool for time and billing, document sharing and storage, and task management at an affordable price.
FSS supports Subchapter V trustees with CORE, a complete online solution to handle UST reports, case management, and banking. CORE is designed to keep the receivership process organized so receivers can experience greater efficiency while managing large caseloads. FSS provides enterprise-level, cloud-based software to help businesses do more with fewer resources for enhanced productivity and mobility.
SOURCE TrusteSolutions
