CX technology - Ciente

Gemspring Capital Acquires InflowCX and Combines with Portfolio Company Amplix to Create a Leading Provider of Technology Advisory Services

By PRNEWSWIREOctober 23, 20230

WESTPORT, Conn., Oct. 23, 2023 /PRNewswire/ — Gemspring Capital Management, LLC (“Gemspring”), a middle-market private equity firm, is pleased to announce that…

TTEC Schedules Third Quarter 2023 Earnings Release and Webcast of Investor Conference Call

By PRNEWSWIREOctober 17, 20230

DENVER, Oct. 17, 2023 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX…

Ada Introduces Generative Actions, Enabling AI-Powered Customer Service Chatbots to Actually Resolve Customer’s Issues Without Human Intervention

By PRNEWSWIREOctober 12, 20230

Ada’s Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support…