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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      Abstract Security Introduces Shift Left for Detection, Turning Real-Time Insight into a Strategic Advantage

      July 23, 2025

      Flamel.ai Launches Game-Changing Social Advertising Tools for Multi-Location Brands

      July 17, 2025

      AODocs Named a High Performer in G2’s Latest Reports for Enterprise Content Management (ECM) and Cloud Content Collaboration

      June 25, 2025

      WORDPRESS VIP LAUNCHES THE NEXT CHAPTER IN ENTERPRISE CMS: WHERE CONTENT MEETS INTELLIGENCE

      June 25, 2025
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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      AI is the Future of Web Browsing. What’s this Buzz Around Perplexity’s Comet?

      July 16, 2025

      Grip Partners with Bria to Empower Brands with Scalable, Responsibly Sourced AI Visuals at Scale

      June 25, 2025

      ActiveCampaign Taps Chai Atreya as Chief Product Officer to Advance Industry-Leading Autonomous Marketing Automation

      June 10, 2025

      Betterbot Unveils Agentic AI Suite and Launches Strategic Rebrand to Usher in the Next Era of Multifamily Innovation

      June 9, 2025
    • Data & Analytics
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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025
    • AdTech
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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      Nearly 90% of Advertisers will Use Gen AI to Build Video Ads, According to IAB’s 2025 Video Ad Spend & Strategy Full Report

      July 15, 2025

      Shares of the multinational company, Trade Desk, jumped 14% in extended trading as the digital advertising company set to join the S&P 500.

      July 15, 2025

      Nativo’s Programmatic Revenue Soars Over 120% Year-Over-Year in Q2

      July 1, 2025

      dxFeed and ATAS Launch DOM Heatmap History: A New Era of Futures Market Analysis

      June 30, 2025
    • Strategy & Management
      1. Market Growth
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      6. Digital Transformation
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      9. View All

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

      July 23, 2025

      Pellera Technologies Launches Official New Brand

      July 21, 2025

      Azure Clouds Rebrands as Mapex AI with Global Vision

      July 21, 2025

      Criteo and Mirakl Ads Launch Global Integration to Accelerate Marketplace Revenue Growth

      July 17, 2025

      Sitecore Scales Global Partner Ecosystem with New Diamond Tier, Strategic Expansion in Iberia, and Annual Partner Awards

      July 16, 2025
    • CX
      1. customer experience
      2. CX
      3. Customer Engagement
      4. Customer Service
      5. Customer Success
      6. Personalization
      7. View All

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

      July 23, 2025

      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

      July 23, 2025

      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

      July 23, 2025

      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

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      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

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      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

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      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      Dashlane Accelerates Global Partner Momentum with New Incentives for Credential Security Success

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      Sendbird Appoints Charles Studt as Chief Marketing Officer to Advance Company’s AI Innovation and Global Reach

      July 17, 2025

      North Island Credit Union Launches New Virtual Chatbot To Enhance Member Experience Through Smart Technology

      June 16, 2025

      Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector

      June 16, 2025

      TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions

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    • Ecommerce & Sales
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      2. Partnership
      3. Collaboration
      4. E-commerce
      5. Launch
      6. Transformation
      7. Acquisition
      8. Commerce
      9. Growth
      10. Supply Chain
      11. View All

      HiBob Appoints Tech Industry Growth Specialist Sophie Chesters as Chief Marketing Officer

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      New Lightcast Report: AI Skills Command 28% Salary Premium as Demand Shifts Beyond Tech Industry

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      100% of Revenue Teams Now Use GenAI; 51% Say It’s Shortening Sales Cycles

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      Quantum Computing Inc. Reports First Quarter 2025 Financial Results

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    Ciente | MarTechCiente | MarTech
    Home»Marketing Automation»Sobot Announces the Launch of Upgraded AI Agent in September
    Marketing Automation

    Sobot Announces the Launch of Upgraded AI Agent in September

    By PRNEWSWIREAugust 26, 2024No Comments5 Mins Read
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    A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution

    SINGAPORE, Aug. 26, 2024 /PRNewswire/ — Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.

    “We’ve enhanced our AI Agent’s capabilities in AI settings, working processes, and beyond,” said Leo Chin, Vice President of Product at Sobot. “The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout.”

    “All Customer Experience Embracing AI”

    Embracing the motto “All Customer Experience Embracing AI” and holding true to the ‘Customer First’ value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.

    “We’ve observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions,” said Chin.

    Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.

    • Customer Service: Sobot’s AI-powered chatbot and inbound voicebot can receive customers and answer their questions automatically based on the knowledge base, so that they don’t need to transfer to human agents.
    • Marketing: Sobot’s AI-powered outbound voicebot can independently make phone calls to customers whose phone numbers are imported, and tag them according to their purchasing intention, thus significantly promoting active marketing.
    • Management: Sobot’s intelligent quality inspection supports AI to conduct quality inspection automatically according to the set rules, and administrators can recheck the results, making quality inspection efficient and reliable.

    Sobot’s AI Agent: Be your Baymax in Customer Service

    Sobot’s AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.

    “Like Baymax, the personal health care companion in Big Hero 6, Sobot’s AI Agent can be your personal customer service companion. Sobot’s AI Agent is as intelligent, independent and versatile as Baymax.” said Chin.

    • More Humanized Communication

    Sobot’s AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.

    • Efficient Knowledge Base Operation

    Sobot’s AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.

    • Great Multilingual Ability

    With its great multilingual ability, Sobot’s AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.

    With Sobot’s AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.

    Renogy Witnesses Improvement in Customer Service with Sobot’s AI Agent

    Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.

    Renogy, a multinational new energy company, turned to Sobot’s AI Agent after facing challenges with another provider’s chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot’s AI agent.

    Sobot’s AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don’t need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.

    With Sobot’s AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.

    Even with AI Agent Around, Humans Will Never Be Absent

    There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot’s answer is a resounding no.

    AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot’s AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.

    “Just like Baymax, Sobot’ AI Agent is also created to assist humans as a companion, not to replace humans.” Chin said. “Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff.”

    For more information, please visit https://www.sobot.io/.

    SOURCE: Sobot

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