Simpplr redefines employee experience by unifying engagement and productivity with native cognitive search in one comprehensive platform
REDWOOD CITY, Calif., July 23, 2025 /PRNewswire/ — Simpplr, the leading AI-powered EX platform for unifying employee engagement, enablement and services, has been recognized by Forrester Research in its “Cognitive Search Platforms Landscape, Q2 2025” report. Simpplr embeds cognitive search into a modern intranet — an advancement that eliminates context switching and signals a fundamental evolution in how digital workplaces empower productivity.
Simpplr’s inclusion in the cognitive search landscape represents a significant milestone in the evolution of EX platforms from a system of engagement to a system of action, driving productivity. Simpplr defines cognitive search platforms, also known as enterprise search, as solutions that help enterprises organize and retrieve business data to deliver actionable insights, streamline processes, and address operational challenges.
Cognitive search platforms perform these vital tasks using a variety of advanced technologies, including foundation models, vector search, and machine learning. Simpplr leverages these technologies with its enterprise search solution, which intelligently searches across all corporate data stored in the intranet and across all connected data repositories with high accuracy and relevancy. By surfacing smart, permission-aware answers and recommended next-best actions, Simpplr makes it easy for employees to find information and complete relevant tasks.
Transforming employee experience from content-focused to context-aware
Traditional employee experience tools have historically focused on content delivery rather than intelligent discovery and insight retrieval. Simpplr’s native cognitive search capabilities address these shortcomings by providing:
- Natively embedded enterprise search powered by semantic understanding, vector search, and retrieval-augmented generation (RAG)
- Unified access to structured and unstructured data across cloud repositories, including Google Drive, SharePoint, ServiceNow, and Confluence
- Personalized, permission-aware, AI-assisted answers and recommended actions embedded directly into each employee’s digital workspace
“We believe that the future of employee experience isn’t just about better communication tools, it’s about creating truly intelligent, unified digital workplaces,” said Dhiraj Sharma, CEO and Founder of Simpplr. “By natively integrating cognitive search into our AI-powered EX platform, we’re eliminating the friction that comes from employees having to jump between multiple tools to find what they need to do their jobs effectively.”
Addressing critical workplace productivity challenges
The timing of the Forrester report reflects growing enterprise demand for solutions that address fundamental productivity challenges. Employees waste valuable time searching for information, while most EX tools continue to focus on content delivery rather than discovery or insight retrieval.
According to the Forrester report, cognitive search platforms “leverage advanced technologies such as foundation models, vector search, and machine learning to enable humans and digital workflows to retrieve content, find answers, and synthesize insights.” Simpplr is the first to deliver these capabilities natively in an employee experience platform, which provides the following benefits:
- Improved productivity and efficiency – Cut content search time by up to 40%, empowering employees with faster access to information
- Enhanced decision-making and knowledge discovery – Enable accurate retrieval of policies, procedures, and organizational knowledge using secure, permission-aware AI
- Reduced support costs – Case studies have shown how enterprises have saved $1.9 million in headcount costs by automating retrieval-based support via cognitive search
- Foundation for agentic AI – Cognitive search serves as a critical building block for agentic applications, allowing companies to start with built-in AI search now and scale toward broader agentic AI use cases
Industry leadership in AI-powered employee experience
Simpplr’s inclusion in the cognitive search landscape builds on the company’s strong momentum in the AI-powered EX platform space. The company was recently recognized with six industry awards, including Reworked’s Gold Impact Award and the PRNEWS Digital Award for Employee Engagement.
“Simpplr stands apart as the only company in the Employee Experience category delivering cognitive search functionality built in,” added Sharma. “We are eliminating the need for context switching and driving IT efficiency through technology consolidation, which is exactly what enterprises need as they navigate an increasingly complex digital workplace landscape.”
The Future of Unified Digital Workplace
As enterprises recognize how search sits at the crux of both generative AI and agentic applications, they are embracing search more fully while looking beyond traditional search capabilities. Simpplr’s cognitive search integration positions the company at the forefront of this evolution, reinforcing its unified approach to employee engagement, enablement, and services.
Access the Forrester report
Access a free copy of “The Cognitive Search Platforms Landscape, Q2 2025” report at:
https://www.simpplr.com/resources/research-reports/forester-cognitive-search-report/
Experience Simpplr’s AI-powered employee experience platform
See why leading enterprises trust Simpplr to transform work. Book a personalized demo at www.simpplr.com/demo.
Forrester Disclaimer
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
About Simpplr
Simpplr is the AI-powered platform that unifies the digital workplace — bringing together engagement, enablement, and services to transform the employee experience (EX). It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The EX platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.
Contact:
Carolyn Clark
VP of Communications & EX Strategy at Simpplr
pr@simpplr.com
SOURCE Simpplr