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    • Marketing Software
      1. Marketing Software
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      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      Rokt mParticle Launches Hybrid Customer Data Platform on Snowflake AI Data Cloud for Enterprise Companies

      October 16, 2025

      OUTFRONT and AWS USHER IN A NEW ERA FOR OUT-OF-HOME ADVERTISING

      October 15, 2025

      Storyblok unveils CMS innovations that enable brands to stay visible and confident on the new web

      October 14, 2025

      Oracle Adds New Database Capabilities and Partner Program to Oracle Database@AWS

      October 14, 2025
    • Marketing Automation
      1. Automation
      2. Marketing Automation
      3. CRM
      4. ABM Marketing
      5. Performance Marketing
      6. Influencer Marketing
      7. Event Marketing
      8. Product Marketing
      9. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      Optimizely Customers Saw 446% 3-year ROI and Sub-Six-Month Payback with AI-Powered Digital Experience Solutions

      October 7, 2025

      Rainbird Technologies Appoints Coenraad van der Poel as Chief Revenue Officer to Accelerate Global Growth

      September 3, 2025

      AI is the Future of Web Browsing. What’s this Buzz Around Perplexity’s Comet?

      July 16, 2025

      Grip Partners with Bria to Empower Brands with Scalable, Responsibly Sourced AI Visuals at Scale

      June 25, 2025
    • Data & Analytics
      1. Marketing Analytics, Performance Tracking & Attribution
      2. Data Analytics
      3. Data
      4. Data Management
      5. Analytics
      6. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025
    • AdTech
      1. Advertising
      2. Adtech
      3. Digital Marketing
      4. Marketing
      5. Technology
      6. Media
      7. Digital
      8. Martech
      9. Social Media
      10. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      Four in Five Employees Feel Positive About AI, but Only Half Believe Their Feedback Shapes Adoption, New Survey Finds

      October 15, 2025

      LINEN Cloud Congratulates Netskope on Nasdaq Debut; Showcases Role in Standardizing Global GTM Planning

      October 7, 2025

      Viafoura + Futuri Unveil First-Ever Predictive Audience Intelligence Solution for Digital Publishers

      September 15, 2025

      Russell Westbrook’s RW Digital Partners with Comscore to Redefine Multicultural Advertising in the Privacy-First Era

      September 9, 2025
    • Strategy & Management
      1. Market Growth
      2. Marketing Strategy
      3. Strategic Partnership
      4. Strategy
      5. Sales
      6. Digital Transformation
      7. Management
      8. Content
      9. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      Bell Techlogix Reveals Brand Identity for AI-Powered Capabilities: Infiniti AI Solutions

      October 16, 2025

      Zendesk Selects Gong Revenue AI Platform to Accelerate its Go-to-Market Transformation as it Introduces New AI Offerings

      October 16, 2025

      Bitsight Launches Brand Intelligence to Help Enterprises Prevent Cyber Threats from Causing Reputational and Financial Damage

      October 14, 2025

      RavenPack and Podchaser Partner to Deliver Podcast Intelligence for Financial Professionals

      October 14, 2025
    • CX
      1. customer experience
      2. CX
      3. Customer Engagement
      4. Customer Service
      5. Customer Success
      6. Personalization
      7. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      DataM Intelligence Enables Global Expansion for Functional Ingredient Manufacturer through Strategic Customer Identification and Target Prioritization

      October 16, 2025

      TeamViewer announces integration of Digital Employee Experience (DEX), Remote Connectivity, and Intelligence with Agentforce IT Service

      October 14, 2025

      LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences

      August 25, 2025

      Oracle to Offer Google’s Gemini Models to Customers, Accelerating Enterprises’ Agentic AI Journeys

      August 14, 2025
    • Ecommerce & Sales
      1. Ecommerce
      2. Partnership
      3. Collaboration
      4. E-commerce
      5. Launch
      6. Transformation
      7. Acquisition
      8. Commerce
      9. Growth
      10. Supply Chain
      11. View All

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

      New SBI and QuadSci Study Exposes Costly SaaS Retention Crisis–And How AI Can Predict Who Churns Next

      October 22, 2025

      Precisely Announces 2025 Data Integrity Award Winners Driving AI Innovation, Business Impact, and Societal Good

      October 22, 2025

      THG Ingenuity and Google Cloud Forge New Collaboration to Power the Future of Digital Commerce

      October 22, 2025

      DirectMail2.0, LLC Launches World’s First AI-Powered Direct Mail Marketing Analysis Tool at Printing United Alliance Convention

      October 22, 2025

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    Home»CX»Open International addressed the transformation of customer experience at FMEA’s Energy Connections Conference
    CX

    Open International addressed the transformation of customer experience at FMEA’s Energy Connections Conference

    By PRNEWSWIRENovember 14, 2023No Comments3 Mins Read
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    MIAMI, Nov. 13, 2023 /PRNewswire/ — With the aim of highlighting advancements in the public utilities industry, where artificial intelligence (AI) has emerged as a crucial pillar in the pursuit of excellence, Open International led a presentation at the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference held on November 8th in Orlando, Florida.

    The conference was led by Felipe Corredor, Business Development Manager at Open International, who shared specific examples with the audience, illustrating the revolutionary potential that artificial intelligence holds in transforming these organizations in how they operate and serve their customers.

    “During the conference, we sought to emphasize the importance of creating a Total Experience approach that combines customer experience (CX) with employee experience (EX). The effectiveness of employees’ work dynamics in creating a superior customer experience largely depends on how employees deal with complex software, which often leads to frustration and confusion in their daily tasks. In this context, these companies require innovative and flexible software solutions, backed by advanced digital tools for employee training. These solutions should be intuitive and easy to use, allowing employees to provide an efficient and effective user experience,” stated Corredor.

    In his presentation, Corredor showcased real-life examples using Advanced Language Models (LLMs) like ChatGPT, digital adoption tools, and Smartflex, a cloud-based CIS (utility billing system), which demonstrated tangible benefits for the public utilities sector.

    The combination of operational efficiency and user orientation becomes a critical factor in the public utilities industry. Corredor commented, “At Open, we understand excellence in customer service relays on many factors including employee engagement, which is why we have developed Smartflex, a modern customer information system (CIS) that offers an intuitive interface and digital adoption tools designed to facilitate employee onboarding and learning.”

    Smartflex includes a digital adoption tool called Polaris, which guides employees step by step in their tasks, eliminating the stress of learning to use a new system. This interactive tool is available at all times, allowing employees to get answers to their questions when they need them. By empowering employees with intuitive guides, Smartflex transforms how public utilities companies adopt digital solutions, enhancing the customer experience and improving employee productivity.

    In addition, Open continues to demonstrate its innovations with its initiative of embedding artificial intelligence tools like ChatGPT into Smartflex, enabling seamless and highly personalized interactions between customer service representatives and utility customers. This innovation plans to provide instant assistance and real-time issue resolution, enhancing interactions with customers and exceeding their expectations.

    Corredor concluded, “At Open, we are committed to empowering utility companies to achieve their goals, optimize their processes, and enhance the experience of both their employees and customers. We are confident that with the assistance of Smartflex, these companies can successfully improve their customer experience and enhance their employee engagement, taking their management and efficiency to the next level.”

    Contact:
    maria.corredor@openintl.com

    SOURCE Open International LLC

    artificial intelligence customer experience Digital Solutions
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