BOULDER, Colo., Sept. 5, 2023 /PRNewswire/ — A new report from Guidehouse Insights assesses the competitive landscape for vendors in the customer engagement (CE) and customer experience (CX) analytics market.
In the context of this Guidehouse Insights Leaderboard, CE and CX analytics refers to utility software that facilitate improved enrollment, participation, and engagement in customer-centric utility programs, or that logically contribute to a fuller customer experience. According to Guidehouse Insights, Oracle, Uplight, and Bidgely were identified as the leading CE and CX analytics providers.
“Whereas energy usage intelligence was the foundation of stakeholder strategies just a few years ago—and still is to a large degree—conversations are shifting to more ambitious goals centered around end-to-end program management, smart home optimization, electric vehicle (EV) management, and complex rate analytics, among others,” says Michael Kelly, principal research analyst with Guidehouse Insights. “These principles underlie the assumptions and findings in the Leaderboard report.”
Leading CE and CX analytics providers continue adequately differentiating themselves via superior algorithms and UX, holistic application portfolios, logical strategic partnerships, broadening geographic reach, and established customer bases. These vendors are mostly standardizing around software-first strategies (supplanting in-home energy monitors), end-to-end distributed energy resources/demand response program management, time-of-use and complex rate analytics, grid-edge intelligence, EV optimization, and enterprise-wide visibility, such as a single view for the utility, customer, and customer service representative, according to the report.
The report, Guidehouse Insights Leaderboard: Customer Engagement and Experience Analytics, provides an overview of the predominant companies involved in the CE and CX analytics market, as well as their Strategy and Execution scores for developing, marketing, and delivering CE and CX analytics solutions. Company rankings capture the vendor’s standing at the time of the report. In this market, ratings are likely to shift as companies and CE and CX analytics applications continue to evolve. An executive summary of the report is available for free download on the Guidehouse Insights website.
About Guidehouse Insights
Guidehouse Insights, the dedicated market intelligence arm of Guidehouse, provides research, data, and benchmarking services for today’s rapidly changing and highly regulated industries. Our insights are built on in-depth analysis of global clean technology markets. The team’s research methodology combines supply-side industry analysis, end-user primary research, and demand assessment, paired with a deep examination of technology trends, to provide a comprehensive view of emerging resilient infrastructure systems. Additional information about Guidehouse Insights can be found at www.guidehouseinsights.com.
About Guidehouse
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has over 16,500 professionals in over 55 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit www.guidehouse.com.
* The information contained in this press release concerning the report, Guidehouse Insights Leaderboard: Customer Engagement and Experience Analytics, is a summary and reflects the current expectations of Guidehouse Insights based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Guidehouse Insights nor Guidehouse undertakes any obligation to update any of the information contained in this press release or the report.
For more information, contact:
Cecile Fradkin for Guidehouse Insights
+1.646.941.9139
cfradkin@scprgroup.com
SOURCE Guidehouse Insights