Former Glean and Nutanix leader brings a unique customer perspective and deep enterprise search expertise to Simpplr’s executive team REDWOOD CITY, Calif., April 30, 2025 /PRNewswire/ — Simpplr, the AI-powered EX platform for unifying employee engagement, enablement and services, today announced the appointment of Jai Valluri as Senior Vice President of Customer Experience. Valluri will lead Simpplr’s Customer Success, Professional Services and Technical Support teams to oversee the entire customer journey and ensure every organization is set up for long-term success. Valluri brings over 20 years of experience building and scaling high-performance customer teams at some of the world’s most innovative technology companies. Most recently, he…
Author: PRNEWSWIRE
Legal professionals to convene in Charleston to gain the insights and strategies necessary to transform the future of client engagement for law firms CHARLESTON, S.C., April 30, 2025 /PRNewswire/ — Case Status, the leading AI-powered client engagement platform for law firms, today announced the first-ever Client Experience (CX) Summit, set for September 24-26 in historic Charleston, South Carolina. The three-day summit is unique in the legal market as it focuses exclusively on client experience at a time when the legal industry is shifting and AI, automation, and digital communication are changing client expectations. The CX Summit will bring together top legal minds, legal operations leaders, and industry experts…
New offerings aim to modernize healthcare consumer contact centers MIAMI and FORT LAUDERDALE, Fla. and MCLEAN, Va., April 30, 2025 /PRNewswire/ — CloudHesive, an AWS Premier Consulting Partner and Managed Service Provider, and Guidehouse, an AWS Advanced Consulting Partner and advisory, technology, and managed services firm serving the commercial and public sectors, today announced their strategic partnership to revolutionize the consumer experience and contact center modernization with Amazon Connect solutions. The healthcare industry struggles with high patient call volumes, long wait times, fragmented communication, and staffing shortages. CloudHesive and Guidehouse will address these pain points by offering advanced contact center solutions powered by AWS cloud technology…
AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory SAN MATEO, Calif., April 30, 2025 /PRNewswire/ — Sendbird Inc., the AI communications platform trusted by the world’s largest apps, today announced the launch of its Omnipresent AI Agent, a smarter, more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory, Sendbird’s Omnipresent AI Agent introduces a new era of artificial intelligence-driven support – meeting customers wherever they prefer to engage across web, mobile, email, SMS, WhatsApp and voice channels – without losing…
New capability uses artificial intelligence (AI) to help streamline and improve how consumers comparison shop for health plans New research finds 74% of people are willing to interact with an AI assistant when calling customer service AUSTIN, Texas, April 30, 2025 /PRNewswire/ — eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today unveiled a new AI-based voice, non-licensed agent designed to streamline the health insurance plan selection process. This launch marks a significant milestone in eHealth’s ongoing, multi-year strategy to leverage AI empathetically, enhancing the expertise of licensed insurance agents to provide an exceptional consumer experience. The AI-based voice agents started by handling incoming Medicare…
SOMERSET, N.J., April 30, 2025 /PRNewswire/ — VCTI, the broadband expansion and network technology experts, today announced the official launch of the AI Center of Excellence (AI CoE), a major milestone in its mission to drive industry-wide innovation and greater profitability through artificial intelligence. The AI CoE is designed to help the telecom ecosystem – technology companies, broadband service providers, and system integrators – with AI-driven solutions that accelerate product development, automate technical operations, and vastly improve customer experiences. With a core focus on real-world impact, the center delivers scalable AI/Machine Learning solutions that streamline operations, reduce costs, and shorten time to market. “The telecom…
BUENOS AIRES, Argentina, April 30, 2025 /PRNewswire/ — Horacio Marín, President and CEO of YPF -leading energy company of Argentina and largest shale oil operator in the world outside the United States- and Martín Migoya, Co-founder and CEO of Globant -a digitally native company focused on reinventing businesses through innovative technology solutions- have signed a Memorandum of Understanding (MoU) that marks a significant milestone in the transformation of YPF’s Supply Chain operations. “This alliance supports the work we are doing at YPF to become increasingly efficient. We compete with the world’s leading players, and our suppliers play a key role in our competitiveness. We trust…
DELRAY BEACH, Fla., April 30, 2025 /PRNewswire/ — The Operational Technology Security Market is projected to grow from USD 23.47 billion in 2025 to USD 50.29 billion by 2030 at a Compound Annual Growth Rate (CAGR) of 16.5% during the forecast period, according to a new report by MarketsandMarkets™. The increasing convergence of IT and OT networks, which exposes historically isolated industrial systems to new cyber threats, is a major factor driving OT security demand. Strong OT security is necessary to safeguard vital infrastructure and guarantee continuous operations since enterprises are integrating operational systems with enterprise IT for efficiency and real-time data insights, which creates an increased attack…
Silicon Valley strategist Engels J Valenzuela unveils a hands-on “Generating Leads Online” sprint to help solopreneurs and small businesses break free from slow growth without tech setups, confusing tools or algorithm roulette. ATLANTA, April 30, 2025 /PRNewswire/ — With marketing costs soaring, AI-generated content flooding the internet, and economic uncertainty challenging small businesses, referrals and word-of-mouth alone are no longer enough. 4-Hour Masterclass helps small business owners build a lead system with funnel, magnet & emails. No experience needed.Post this That’s why Silicon Valley-trained strategist Engels J Valenzuela, who helped engineer multi-million-dollar product launches for Fortune 50 technology leaders, is launching a…
Sports, Live Streaming Events, and Programmatic Ad Tools Fuel CTV Growth NEW YORK, April 28, 2025 /PRNewswire/ — A resurgence in live events and sports programming on streaming platforms, coupled with the expansion of self-serve and programmatic ad tools, helped CTV rebound with 16% year-over-year (YoY) growth in 2024, according to IAB’s “2025 Digital Video Ad Spend & Strategy Report: Part One.” Now in its twelfth year, the report, developed in partnership with Advertiser Perceptions and Guideline, provides a comprehensive snapshot of the U.S. digital video marketplace across CTV, social video, and online video, surfacing how and where ad dollars are flowing and why. “2024…
