DENVER, Aug. 31, 2023 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today that it was named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, Q2 2023. “TTEC thrusts the tip of the spear to capture deep customer value,” states the Wave report, authored by Brandon Purcell, Forrester VP and Principal Analyst. The report went on to say, “Enterprises looking to drive insights into both human and digital interactions should look to TTEC.” TTEC received the highest possible scores in the…
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MILLERSVILLE, Md., Aug. 30, 2023 /PRNewswire/ — CallTrackingMetrics, a global conversation analytics company, today announced the launch of its new feature, ChatAI. ChatAI is the newest entry in CallTrackingMetrics’ suite of AI-powered tools and functions as a virtual agent to open up more ways for businesses to connect with customers and prospects through personalized automation until they are ready to talk to a live agent. “With all of the advancements in conversational AI tools, this is the next evolution driven by the need for businesses to do more with less while still prioritizing the customer’s experience,” said Todd Fisher, CEO and co-founder. “Using ChatAI,…
VANCOUVER, BC, Aug. 30, 2023 /PRNewswire/ — Wondershare has introduced VirtuLook, a revolutionary AI product set to transform how small and medium-sized businesses (SMBs) and ecommerce owners create product images. VirtuLook employs cutting-edge AI technology to offer SMBs and ecommerce owners an uncomplicated, efficient, and high-quality solution for their product image requirements. Through the power of artificial intelligence, VirtuLook supports real-life model image generation, and facilitates the seamless integration of products into attractive backgrounds, resulting in visually captivating images that attract customers and enhance conversion rates. VirtuLook is a web-based product designed in a workstation format. Users can upload product images, remove…
WASHINGTON, Aug. 31, 2023 /PRNewswire/ — ChurnZero, the platform and partner for Customer Success, has released Launchpad, an in-platform library of playbook and journey templates to help Customer Success (CS) teams build and scale their digital programs with confidence. By giving every ChurnZero user access to expertly created, customizable templates, Launchpad enables Customer Success teams to deliver better customer outcomes while accelerating their expertise with ChurnZero’s software platform and the wider best practices of digital Customer Success. ChurnZero users can quickly search Launchpad to find templates designed for any situation, from simple follow-ups and automation to sophisticated playbooks for low feature adoption or disengaged customers, and…
Watson’s Addition Empowers Nimble Business Development and Accelerated Speed to Market to Ensure the Company Can Meet Customer Demands with A Strong Growth Trajectory DALLAS, Aug. 31, 2023 /PRNewswire/ — Stream Data Centers, an industry leader in delivering exceptional data center experiences to global enterprise and hyperscale customers, proudly announces another strategic addition to its in-house leadership. Today, the company welcomes Kent Watson, a long-standing and exceptionally experienced data center counsel professional delivering vital business and legal acumen, as its new Senior Vice President and General Counsel. Watson brings to Stream more than a decade of experience in the data…
NASHVILLE, Tenn., Aug. 30, 2023 /PRNewswire/ — In a strategic move that promises to reshape the landscape of talent management and brand development, Jennifer Powell, Inc. proudly announces the successful acquisition of The Platform Agency, a leading Nashville-based influencer agency founded by Tanya Taylor. Launched in 2016 The Platform Agency was built to help top influencers, celebrities and content creators leverage and maximize their personal brand by amplifying their story through renowned brand and media partnerships. Jennifer Powell, Inc. inherits The Platform Agency’s impressive team and roster of talent, the acquisition underscores Powell’s commitment to staying at the forefront of industry trends…
Databricks and Hightouch are building a future where all of a company’s data is immediately actionable SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ — Hightouch and Databricks are deepening their partnership to help companies turn their data into action. Hightouch, the Data Activation company, announced that Databricks Ventures has invested in its recent $38M fundraising round. Databricks Ventures invests in innovative companies that share its view of the future for data, analytics, and AI- and so Hightouch was a natural fit. Databricks customers, including Grammarly, MEWS, and PetSmart, use Hightouch to take the data and insights they’ve built in the Lakehouse…
AdCellerant releases its latest product, Addressable Streaming TV, to allow advertisers to optimize the ROI of their ad campaigns. DENVER, Aug. 30, 2023 /PRNewswire/ — Built on a core principle of innovation, AdCellerant announced their newest product offering, Addressable Streaming TV. This groundbreaking solution combines large-screen, TV-sized devices’ unparalleled brand awareness-building capabilities with micro-targeting precision and foot traffic attribution. AdCellerant releases Addressable Streaming TV to allow advertisers to optimize the ROI of their ad campaigns. AdCellerant’s Addressable Streaming TV product is set to reshape how businesses connect with their target audience, maximizing the return on their investment (ROI) for every advertising…
Generative AI tool shows early signs of helping Lumen innovate for growth DENVER, Colo., and REDMOND, Wash., Aug. 30, 2023 /PRNewswire/ — Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp. (Nasdaq: MSFT) to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Lumen is beta-testing Microsoft 365 Copilot as a part of the Early Access Program (EAP). The company has already seen the benefits of equipping some of its teams with Microsoft’s large language model (LLM) AI solutions, with plans to deploy the tech more broadly in the future. “We are thrilled to…
Leading Data Science Solutions, Providers Unveils Generative AI Technology to Revolutionize Business Operations COLUMBIA, Md., Aug. 30, 2023 /PRNewswire/ — Blend360, a leading data science solutions provider, today unveiled a suite of new generative artificial intelligence features to help drive clients’ business performance. The landscape of AI is evolving rapidly, and Blend360 is leading the charge by harnessing the capabilities of over 500 data scientists and data engineers. With a robust track record of successful AI projects, Blend360 is uniquely positioned to help enterprises leverage generative AI’s potential, transforming businesses’ operations. At Blend, we are extremely excited by the applications of…