Author: PRNEWSWIRE

CX

News provided by: Gridspace , Aug 12, 2024, 06:00 ET New Emotion Detection and Empathy Features Redefine AI Customer Care SAN FRANCISCO, Aug. 12, 2024 /PRNewswire/ — Gridspace, a pioneer in conversational AI technology, is announcing a significant update to Grace, its voice agent for businesses. With this update, Grace responds more quickly and empathetically to the speaker emotions. In addition, new model capabilities enhance Grace’s ability to express its own emotional states, marking a major advancement in spoken dialog systems. “Grace’s new emotional intelligence capabilities make voice calls with Grace even more natural,” said Evan Macmillan, CEO of Gridspace. “We are excited to…

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CX

News provided by SI Group, Inc. , 12 Aug, 2024, 20:29 IST New website highlights company’s commitment to captivating customers and users with improved product search capabilities and access to comprehensive resources THE WOODLANDS, Texas, Aug. 12, 2024 /PRNewswire/ — SI Group, a leading global developer and manufacturer of performance additives, process solutions, pharmaceuticals, and chemical intermediates, is proud to announce the relaunch of its website at www.siigroup.com. Designed to deliver a much-improved user experience, the new site design reflects SI Group’s commitment to captivating customers and website users. Key Features of the New SI Group Website Commitment to Continuous Improvement The relaunch of the…

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News provided by: Global Brands Magazine , Aug 12, 2024, 10:12 ET LONDON, Aug. 12, 2024 /PRNewswire/ — Asyad Group emerges victorious as the ‘Most Comprehensive Logistics Solutions Brand, GCC- 2023’ at the distinguished Global Brand Awards. The Global Brand Awards, an esteemed annual event organized by Global Brands Magazine (GBM) based in England, recognizes exceptional international brands across various industries. GBM’s comprehensive evaluation process assesses numerous factors, including operational excellence, customer satisfaction, innovation and technology, and sustainability initiatives. Asyad Group has distinguished itself through outstanding performance in these areas, earning well-deserved recognition from Global Brands Magazine. Commenting on winning the award, Jay Reddy, CEO, Global…

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News provided by: SI Group, Inc. ,12 Aug, 2024, 20:29 IST New website highlights company’s commitment to captivating customers and users with improved product search capabilities and access to comprehensive resources THE WOODLANDS, Texas, Aug. 12, 2024 /PRNewswire/ — SI Group, a leading global developer and manufacturer of performance additives, process solutions, pharmaceuticals, and chemical intermediates, is proud to announce the relaunch of its website at www.siigroup.com. Designed to deliver a much-improved user experience, the new site design reflects SI Group’s commitment to captivating customers and website users. Key Features of the New SI Group Website Commitment to Continuous Improvement The relaunch of the website…

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News provided by: Open Text Corporation , Aug 12, 2024, 08:30 ET OpenText™ DevOps Aviator reduces manual testing time, boosts coverage, and accelerates development cycles, enhancing Pick n Pay’s digital services WATERLOO, Ontario, Aug. 12, 2024 /PRNewswire/ — Pick n Pay Group, a leading retailer with over 1,650 stores across seven African countries, has partnered with OpenText™ (NASDAQ: OTEX), (TSX: OTEX) to supercharge its software testing processes. By leveraging generative-AI and private large language models (LLM), Pick n Pay has automated 95% of its software testing, cutting testing times by up to three days and significantly improving its digital services for ecommerce customers. Pick n Pay…

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News provided by: Quadrant Knowledge Solutions , Aug 12, 2024, 07:00 ET MIDDLETON, Mass., Aug. 12, 2024 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it named NETSCOUT a 2024 technology leader in the SPARK Matrix™: Network Observability, Q3 2024. The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed global market dynamics, vendor landscape, and competitive positioning analysis. The study also provides a competitive analysis and ranking of the leading technology vendors in the form of the SPARK Matrix™. The study offers strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions. According to Harsha K, Analyst at Quadrant Knowledge Solutions, “NETSCOUT’s…

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News provided byCleverTap 12 Aug, 2024, 16:06 IST Share this article SAN FRANCISCO and MUMBAI, India, Aug. 12, 2024 /PRNewswire/ — CleverTap, the all-in-one engagement platform, today released its market research report on “Unraveling the Cross-Channel Marketing Strategy”. The report highlights the necessity of tailoring marketing approaches to resonate with regional audiences while maintaining a cohesive global presence. It underscores the importance of understanding local and industry-specific nuances to optimize cross-channel strategies as businesses grow. The report has looked at more than 600 businesses across the globe and examined factors that could influence or shape the omni-channel strategy such as business growth stage, geographical nuances,…

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Naylor Association Solutions is excited to announce that Taylor Kessel-Salomonsson has been promoted to executive vice president of marketing effective August 6, 2024. MCLEAN, Va., Aug. 8, 2024 /PRNewswire-PRWeb/ — Naylor Association Solutions is excited to announce that Taylor Kessel-Salomonsson has been promoted to executive vice president of marketing effective August 6, 2024. In this critical role, Kessel-Salomonsson will oversee the integration of Naylor’s various marketing teams into one cohesive and dynamic marketing organization to drive revenue growth across the Naylor portfolio. Additionally, Kessel-Salomonsson will continue to oversee Naylor’s sales and marketing operations, including Salesforce. “I look forward to driving our marketing strategies forward, enhancing our brand presence, and contributing to the overall growth and success…

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News provided byAmgen 09 Aug, 2024, 11:00 IST Amgen India Will Accelerate Innovation and Digital Capabilities Across Amgen’s Global Organization THOUSAND OAKS, Calif., Aug. 9, 2024 /PRNewswire/ — Amgen (NASDAQ: AMGN) today announced plans to open a new technology and innovation site in Hyderabad, India. The site, known as Amgen India, will accelerate digital capabilities across the global organization to further advance Amgen’s pipeline of medicines. Amgen India will be located in HITEC City, a suburb of Hyderabad, occupying six floors of the RMZ Spire Tower 110. The city of Hyderabad, located in the state of Telangana, was selected for its world-class talent across medicine, life sciences…

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News provided by: Trend Micro Incorporated , Aug 07, 2024, 11:18 ET Safeguarding AI and business resilience with NVIDIA NIM DALLAS, Aug. 7, 2024 /PRNewswire/ — Trend Micro Incorporated (TYO: 4704; TSE: 4704) has launched multiple efforts to shape the future of AI implementation by enterprises and governments. The new solution, included in Trend Micro’s Vision One™ Sovereign Private Cloud — powered by NVIDIA NIM microservices, part of the NVIDIA AI Enterprise software platform — will allow organizations to maximize the potential of the AI era while maintaining business resilience. Eva Chen, Co-Founder and CEO at Trend: “We are not just adapting to an AI-driven world: we are creating it, helping to ensure…

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