PALO ALTO, Calif., May 27, 2025 /PRNewswire/ — Strong Tie Insurance Services is redefining what modern customer service looks like by deploying Liberate Voice AI, delivering seamless, 24/7 human-like experiences in both English and Spanish.
Liberate’s Voice AI solution engages customers with multilingual, human-like conversation and integrates with other systems to resolve roughly 80% of incoming calls without requiring a transfer. With Liberate, Strong Tie can provide 24/7 customer service with zero wait time, in English or Spanish, which is imperative for an agency with a significant Spanish-speaking customer base.
Headquartered in California, Strong Tie Insurance provides personal and commercial insurance for individuals, families and businesses in California as well as Washington, Oregon, Texas, Nevada and Arizona. Since opening 28 years ago, Strong Tie Insurance has earned a stellar reputation for taking care of its customers with top notch, multilingual insurance services.
“At Strong Tie, delivering exceptional customer service has always been at the heart of everything we do,” said Efrain Ferrer, Owner & President at Strong Tie. “Our partnership with Liberate reflects our continued investment in innovation that puts our customers first. By integrating Liberate’s Voice AI, we’re not just streamlining customer experiences – we’re elevating the speed, accessibility, and consistency of service our customers can expect, 24/7.”
Strong Tie chose Liberate for its deep insurance expertise, rapid implementation, and trusted compliance framework, meeting rigorous standards like SOC2, HIPAA, CCPA, and PCI DSS.
“Today’s insurance customers expect fast, empathetic support, on their terms, in their language, and at any hour,” said Amrish Singh, CEO of Liberate. “Our Voice AI helps forward-thinking agencies like Strong Tie consistently meet that standard, while at the same time enabling them to 10x their scale of operations without increasing operating costs.”
Strong Tie joins a growing number of innovative agencies using Liberate to unlock operational efficiency and customer loyalty through the power of AI.
About Strong Tie Insurance
For over 20 years, Strong Tie Insurance has proudly protected individuals, families, and businesses – serving hundreds of thousands of customers with a wide range of plans, rates, and special offers. We’ve built trusted partnerships with contractors, body shops, hotels, car dealerships, rental companies, and more to do what every great insurance provider should: resolve issues quickly and consistently exceed expectations. To learn more visit https://www.strongtieinsurance.com/.
About Liberate Innovations Inc.
Liberate Voice AI, Email AI, SMS AI and Digital Intake have revolutionized the insurance industry by seamlessly answering phone calls, emails, SMS and digital interactions – collecting quote information, receiving FNOLs and servicing customer requests in an empathetic, human-like manner. Liberate’s affordable and customizable AI solutions typically deploy in weeks with almost no integration overhead and have been proven to overcome labor challenges while enhancing policyholder service levels for retail agencies, MGAs and carriers. For more information, visit https://www.liberateinc.com/.
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SOURCE Liberate