Legal professionals to convene in Charleston to gain the insights and strategies necessary to transform the future of client engagement for law firms
CHARLESTON, S.C., April 30, 2025 /PRNewswire/ — Case Status, the leading AI-powered client engagement platform for law firms, today announced the first-ever Client Experience (CX) Summit, set for September 24-26 in historic Charleston, South Carolina.
The three-day summit is unique in the legal market as it focuses exclusively on client experience at a time when the legal industry is shifting and AI, automation, and digital communication are changing client expectations. The CX Summit will bring together top legal minds, legal operations leaders, and industry experts to explore the future of legal client engagement.
“The industry is at a pivotal moment in how law firms connect with clients,” said Andy Seavers, Co-Founder and CEO of Case Status. “We’ve created this summit because we believe firms that master client experience will define the future of legal services. Our goal is to equip attendees with practical strategies to transform client relationships.”
At the CX Summit, an audience of legal professionals, including firm leadership, attorneys, associate attorneys, paralegals, operations managers, and more, will attend sessions that examine the impact of AI, data, and ethics of operating a law firm. Over the course of the conference, participants will gain frameworks for ethical AI use, tools to drive performance through better CX, strategies to boost client satisfaction and increase retention, and insights from top legal CX leaders and experts.
The CX Summit will feature an impressive lineup of legal industry leaders sharing their expertise in client experience. Confirmed speakers include:
- Angel Evan, AI Solutions Practice Lead and Business and Technology Curriculum Director, AG Consulting Partners and Stanford University
- Ben Leader, Partner Attorney, Elrod Pope
- Bill Biggs, Executive Director, Garces, Grabler & LeBrocq, P.C.
- Christy Granieri, Founding Partner, Freeburg & Granieri, APC
- Jay Stefani, Managing Partner, Levinson and Stefani Injury Lawyers
- Jeff Robbins, Director of Client Experience, DM Injury Law
- Lawrence LeBrocq, CEO & Managing Partner, Garces, Grabler & LeBrocq, P.C.
- Melissa Graham, COO, Richard Harris Law Firm
- Mick Gunter, COO, Daggett Shuler, Attorneys at Law
- Shawn Lehocky, CEO, Pond Lehocky Giordano
- Todd Lucas, CRO & Trial Attorney, DM Injury Law
Known as one of the friendliest cities in the US, as well as the home of Case Status, Charleston is the perfect destination to host an inaugural event focused on how law firms engage with clients. The CX Summit extends Case Status’s mission to elevate the legal client experience, offering a collaborative space for law firms and legal professionals to share best practices, discuss emerging trends, and build a more innovative, client-first future.
To learn more, receive exclusive access to early registration, and reserve your spot, please visit www.casestatus.com/cx-summit-2025.
About Case Status
Case Status is the leading legal tech company for client engagement with a vision to redefine how law firms interact with their clients. Our innovative, secure software platform and intuitive 5-star rated app simplify client engagement by providing real-time updates, secure messaging, and AI-powered insights to keep clients informed every step of the way. Seamlessly integrating with case management systems, Case Status streamlines communication, boosts client satisfaction, and drives positive reviews and referrals. Our goal is simple: to enhance the experience for both clients and attorneys.
Media Contact: Ron Stein – ron.stein@modop.com
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