New offerings aim to modernize healthcare consumer contact centers
MIAMI and FORT LAUDERDALE, Fla. and MCLEAN, Va., April 30, 2025 /PRNewswire/ — CloudHesive, an AWS Premier Consulting Partner and Managed Service Provider, and Guidehouse, an AWS Advanced Consulting Partner and advisory, technology, and managed services firm serving the commercial and public sectors, today announced their strategic partnership to revolutionize the consumer experience and contact center modernization with Amazon Connect solutions.
The healthcare industry struggles with high patient call volumes, long wait times, fragmented communication, and staffing shortages. CloudHesive and Guidehouse will address these pain points by offering advanced contact center solutions powered by AWS cloud technology and AI-driven automation.
Combining Guidehouse’s industry-leading advisory expertise with CloudHesive’s proven Amazon Connect technical capabilities, this collaboration will provide scalable, AI-driven, and HIPAA-compliant consumer engagement solutions to healthcare organizations, industry vendors, and government agencies seeking to enhance experience and improve operational efficiency.
Guidehouse and CloudHesive’s ConnectPath CX Platform with Epic® Integration allows healthcare organizations to use Amazon Connect with Epic EHR systems seamlessly. This will enable providers to communicate with patients more quickly and efficiently while maintaining HIPAA compliance and leveraging existing Epic workflows. The companies will offer contact center implementation assistance and managed contact center services to organizations seeking an end-to-end solution.
“This partnership is a game-changer for organizations looking to modernize their customer engagement strategies,” said Jim Walker, CEO of CloudHesive. “Combining CloudHesive’s expertise in AWS cloud solutions with Guidehouse’s deep understanding of provider and public sector operations, we’re creating a transformative approach to digital customer engagement.”
“In today’s evolving digital landscape, leaders need innovative solutions that drive efficiency while enabling a simpler, more convenient consumer experience,” said Erik Pupo, Director at Guidehouse. “By partnering with CloudHesive, we are leveraging best-in-class cloud technology and AI-powered automation to help our clients modernize contact center operations and elevate engagement strategies.”
The Epic integration, managed services, and implementation services are now available on the CloudHesive and Guidehouse profiles. To get started with AWS, connect with us here.
About CloudHesive
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider, specializing in cloud migrations, managed services, application performance optimization, and advanced Amazon Connect solutions with AI-driven capabilities.
Its flagship product, ConnectPath CX, is a comprehensive Contact Center as a Service (CCaaS) platform designed to deliver seamless omnichannel customer experiences with advance AI-driven capabilities.
CloudHesive continues to innovate in AI, machine learning, and data analytics while expanding its presence across North America, Latin America, and Europe. As a trusted AWS partner, CloudHesive empowers businesses to thrive in the digital age with cutting-edge cloud solutions.
For more information, visit www.cloudhesive.com.
About Guidehouse
Guidehouse is a global advisory, technology, and managed services firm delivering value to commercial businesses and federal, state, and local governments. Purpose-built to serve industries focused on communities, energy, and infrastructure, healthcare, financial services, and defense and national security, Guidehouse positions clients for AI- and data-led innovation, efficiency, and resilience. With a relentless pursuit of client success and high-quality standards, more than 18,000 colleagues collaborate across the firm to outwit complexity and achieve transformational impact, shaping the future by inspiring meaning in mission. guidehouse.com
SOURCE CloudHesive